Marie-Pierre Lardeux

I am a detail-oriented and organized professional with several years of experience in payroll, human resources, customer service, employee support and team training. Throughout my career, I have sharpened my skills in researching and verifying information, analyzing details, managing confidential data, problem-solving and communicating clearly and accurately.  My experience at Nethris allowed me to work with complex payroll information, investigate issues, provide accurate solutions and support both clients and employees. I also gained experience in training and integrating new employees, which has enhanced my ability to explain information clearly and adapt to different audiences.   I am now looking to transition my skills into content research. I have a strong interest in researching topics, finding reliable and relevant sources, verifying facts, organizing research and helping transform information into engaging and accurate content. I am really interested in opportunities related to social media, documentary content, true crime, history, skincare and investigative research   My goal is to build a career as a content researcher where I can combine my attention to detail, analytical mindset, curiosity and professional experiences with my passion for researching and developing content. I am a quick learner, very organized and comfortable working independently while maintaining a high standard of accuracy and reliability.

• Ability to work under pressureAdvanced
• Academic Database SearchingAdvanced
• Attention to detailAdvanced
• Bilingual communicationAdvanced
• CommunicationAdvanced
• CRMAdvanced
• Customer serviceAdvanced
• EnglishAdvanced
• FrenchAdvanced
• LeadershipAdvanced
• Microsoft ExcelAdvanced
• Microsoft OfficeAdvanced
• Microsoft OutlookAdvanced
• Microsoft WordAdvanced
• OrganizationAdvanced
• PayrollAdvanced
• Problem solvingAdvanced
• Quality assuranceAdvanced
• Retail operationsAdvanced
• Suite OfficeAdvanced
• TeamworkAdvanced
• Time managementAdvanced

1. Team lead

   Nethris (CGI)

   Jun 2024 to Present

   Montreal

   > Mentoring and coaching > Analyzing and improving productivity and performance (KPIs) > Cross-departmental collaboration > Leading projects focused on improving products and services > Team motivation and engagement > Problem-solving and conflict resolution > Ensuring a high standard of service quality > Managing a large team of employees > Setting individual and team goals > Providing technical and functional guidance to team members > Handling customer requests and complaints while ensuring customer satisfaction and providing alternative solutions

2. Coach/intégration des nouvelles ressources

   Nethris (CGI)

   Jun 2022 to Jun 2024

   Montréal (Québec)

   • Assistance à la formation de nouveaux employés • Préparation de documents de formation • Rétroaction continue des avancements des nouveaux employés • Analyse des performances • Soutien lors du début en poste des nouveaux employés

3. New hire integration coach

   CGI

   Jun 2022 to Jun 2024

   Montreal (Quebec)

   • Assisted with the training and onboarding of new employees • Prepared training materials and documentation • Provided ongoing feedback on new employees’ progress • Analyzed and monitored employee performance • Provided support and guidance during the onboarding and transition into their new roles

4. Payroll advisor

   Nethris (CGI)

   Jun 2021 to Jun 2022

   Montreal (Quebec)

   • Advised clients on payroll-related laws and regulations • Guided clients in using the Nethris platform and its features • Maintained ongoing follow-up on various client accounts and requests • Used various software and systems, including Opéra, SAO, CRM, Interaction Connect, and Nethris

5. Conseillère à la paie

   Nethris (CGI)

   Jan 2021 to Jan 2022

   Montréal (Québec)

   • Informer la clientèle sur les lois relatives à la paie • Guider la clientèle afin d’utiliser la plateforme Nethris • Suivi constant des différents dossiers client • Utilisation des logiciels Opéra, SAO, CRM, Interaction Connect et Nethris

6. Assistant Manager

   Zara

   Feb 2020 to Jun 2021

   Montreal (Quebec)

   • Managed a team of over 30 employees • Created and managed staff schedules according to allocated labor-hour budgets • Monitored and analyzed KPIs • Motivated and supported team members to achieve performance goals • Continuously improved department operations and performance • Trained new employees and Visual Merchandisers • Collaborated with and assisted the Visual Merchandising team with daily task

7. Assistante gérante

   Zara

   Feb 2020 to Jun 2021

   Montréal (Québec)

   • Gestion d’une équipe de plus de 30 employés(es) • Gestion des horaires selon les budgets d’heures accordées • Analyse des KPIs • Motivation de l’équipe • Entretenir une amélioration constante du département • Formation de nouveaux employés(es) et de commerciales visuels • Coopération et assistance aux tâches du commerciale visuel.

8. Visual merchandiser

   Zara

   Jan 2019 to Feb 2020

   Montreal (Quebec)

   • Organized and maintained the visual presentation of the sales floor • Developed and implemented commercial action plans • Promoted new collections and product launches • Presented, provided feedback on, and analyzed new collections • Communicated and worked closely with store managers and product managers

9. Visual commercial

   Zara

   Jan 2019 to Feb 2020

   Montréal (Québec)

   • Organisation visuelle du plancher • Préparation de plans d’action commerciales • Promotion des nouvelles collections • Présentation, rétroaction et analyse des nouvelles collections • Communication et travail étroit avec les directeurs et les responsables produits

10. Caissières, vendeuse et commis au stock

    Employeur non indiqué

    Sep 2015 to Jan 2019

    Montréal (Québec)

    • Accueillir les clients • Renseigner les clients sur la marchandise • Conseiller les clients pour leur achat • Aider à l’étalage de la marchandise • Placer la marchandise dans le stock en suivant les procédures • Utiliser le service informatisé pour des

11. Cashier, sales associate & Stock associate

    Zara

    Sep 2015 to Jan 2019

    Montreal (Quebec)

    • Welcomed and assisted customers • Provided customers with information about products and merchandise • Advised customers and helped them make purchasing decisions • Assisted with merchandise displays and floor replenishment • Organized and stocked merchandise according to established procedures • Used computerized systems to process online orders and manage inventory

1. Collège de Maisonneuve

   DEC

   Montreal

   2021

2. Collège de Maisonneuve

   Diplôme d’études collégiales, Tremplain DEC

   Montréal

   2021

3. Collège de Maisonneuve

   Diploma of College Studies (DEC), Tremplin DEC Program

   Montréal

   2021

4. École secondaire Rive-Nord

   Diplôme d’études secondaires, Études Internationales

   Bois-des-Filions

   2015

5. École secondaire Rive-Nord

   Secondary School Diploma, International Studies Program

   Bois-des-Filions

   2015

• EnglishFluent
• FrenchNative