Marie

Healthcare and technology professional with experience analyzing and validating data, supporting operational reporting, coordinating cross-functional workstreams, and improving processes. Skilled in gathering requirements, identifying discrepancies, preparing clear recommendations and documentation, and communicating findings to business, technical, and clinical stakeholders. Brings a Bachelor of Science in Nursing and a practical, analytical approach to solving operational challenges.

• Agile
• Attention to detail
• Bilingual communication
• Business analysis
• Clinical care
• Communication
• Cross-Functional Coordination
• Customer service
• Data analysis
• Data entry
• English
• GitHub
• Java
• Jira
• Leadership
• Logistics
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• Organization
• Power BI
• Problem solving
• Process Improvement
• Project management
• Python
• Requirements gathering
• Teamwork
• Time management

1. Associate Business Systems Analyst

   TD Bank Group

   Jan 2025 to Aug 2026

   Toronto, ON

   • Supported operational and reporting initiatives by coordinating activities across business and technical teams, analyzing reporting needs, tracking deliverables, and helping keep assigned work on schedule. • Assisted with requirements gathering, analyzed business questions and stakeholder needs, and supported the creation and refinement of user stories and acceptance criteria. • Developed and executed Business Acceptance Testing (BAT) test cases for the transition of business processes from SharePoint to ServiceNow; validated outputs, analyzed results, identified issues, and supported defect resolution. • Prepared and maintained structured documentation, including SOPs, workflow documentation, user guides, meeting notes, testing records, and implementation artifacts. • Monitored automated Databricks workflows and recurring reporting processes, identified exceptions or failures, and coordinated resolution with development teams. • Validated resource, invoice, and financial reporting information by reconciling outputs against multiple source records, analyzing discrepancies, and supporting accurate management reporting. • Prepared and updated reporting documentation and presentation materials, communicating data analysis findings and process information clearly to leadership and business users. • Centralized and standardized more than 35 SOPs in Confluence using organizational governance standards, improving document consistency, quality control, and audit readiness. • Participated in Agile ceremonies, tracked assigned work in Jira, and maintained records of workflow changes, testing outcomes, issues, and implementation activities.

2. Assistant to Immediate Supervisor / Nurse Coordinator

   CHSLD Château Westmount

   Jan 2024 to Apr 2024

   Montreal, QC

   • Coordinated operational initiatives affecting 112 residents while balancing priorities, documentation, timelines, and stakeholder communication. • Prepared reports and maintained accurate documentation supporting operational planning, quality improvement, and leadership decision-making. • Collaborated with multidisciplinary clinical teams to implement workflow improvements and monitor initiative progress. • Assisted leadership with scheduling, resource coordination, issue resolution, and follow-up on action items. • Supported continuous improvement initiatives through documentation updates and process standardization.

3. Nurse Clinician

   McGill University Health Centre

   Jul 2021 to Jun 2023

   Montreal, QC

   • Coordinated care activities among physicians, allied health professionals, patients, and families to achieve shared objectives. • Maintained comprehensive clinical documentation supporting continuity of care, quality assurance, patient safety, and regulatory compliance. • Occasionally acted as Nurse-in-Charge, coordinating staffing, patient flow, priorities, and multidisciplinary communication. • Participated in quality improvement initiatives to improve patient safety and operational efficiency.

4. Nurse Team Lead

   St. Margaret Long Term Care Centre

   Jan 2021 to Jun 2021

   Montreal, QC

   • Led an interdisciplinary care team while coordinating daily operations, resident follow-up, and stakeholder communication. • Supported implementation of documentation and workflow improvements, including a bowel-monitoring protocol. • Coordinated external appointments and communication with families and care partners.

1. McGill University

   Bachelor of Science, Nursing

2. Obsidi Academy

   Full Tech Bootcamp

   2024