Customer Service Representative

Job summary

Manage day-to-day customer orders, inquiries, and account needs while providing dedicated support to an assigned Sales Representative. Coordinate quotes, samples, and artwork while working across departments to resolve issues and ensure customer commitments are met.

Job details

LOCATION: DARTMOUTH, NS POSITION SUMMARY Maritime Paper Products LP is a dynamic, team-oriented company and is honored to be one of Canada's Best Managed Companies. We believe that hiring the best people is a key part of our success. Providing excellence in both our packaging solutions and the relationships we build with our clients, we offer superior capabilities, including in-house graphic and structural design, platemaking, and manufacturing for retail-ready display. We support our customers through operations located in NS, NB, NL, and PE. We're looking for a Customer Service Representative to join our team. This is more than an order-entry role. You'll manage day-to-day customer needs while working closely with an assigned Sales Representative and our internal teams to deliver a great customer experience. You will report to the Customer Service Manager and be based in our Dartmouth location. This is a full-time in-office position. DUTIES & RESPONSIBILITIES * Manage customer orders, inquiries and day-to-day account needs * Build strong relationships with assigned customers * Provide dedicated support to an assigned Sales Representative * Monitor orders, inventory, releases and delivery requirements * Coordinate quotes, samples, artwork, tooling and other customer needs * Work across departments to resolve issues and meet customer commitments * Proactively follow up and keep customers and Sales informed QUALIFICATIONS & EXPERIENCE REQUIRED QUALIFICATIONS * 2+ years of related experience, ideally within a manufacturing or industrial environment * Proven experience managing accounts and working in a high-demand, fast-paced setting * Strong communication skills, both verbal and written, with the ability to build relationships, provide exceptional customer service, and professionally handle complex inquiries * Excellent problem-solving skills, with the ability to manage multiple priorities and resolve customer issues effectively * Detail-oriented with strong organizational skills and the ability to accurately process orders * Proficiency in Microsoft Office * Strong technical aptitude and ability to learn about corrugated packaging solutions * Experience with inside sales support, order processing, and CRM systems, with the ability to quickly learn new systems * A proactive approach with a strong sense of ownership and follow-through PREFERRED QUALIFICATIONS * Proficiency in French, spoken and written A strong fit for this role is an organized, customer-focused professional who enjoys working in a collaborative environment and is committed to providing responsive support, effective communication, and an outstanding customer experience. Maritime Paper Products promotes and encourages career advancement within our Scotia Investments Family of Companies. Maritime Paper Products is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise Human Resources of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. Although we gratefully accept all applications, only those candidates being considered for an interview will be contacted. No telephone calls please. An Equal Opportunity Employer

What you’ll do

Manage day-to-day customer orders, inquiries, and account needs while providing dedicated support to an assigned Sales Representative. Coordinate quotes, samples, and artwork while working across departments to resolve issues and ensure customer commitments are met.

Requirements

Requires at least 2 years of related experience, preferably within a manufacturing or industrial environment. Candidates must possess strong communication and problem-solving skills, proficiency in Microsoft Office, and the ability to manage multiple priorities in a fast-paced setting.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Detail-oriented · Preferred
• Account Management · Preferred
• Microsoft Office · Preferred
• CRM Systems · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Account management
• Order processing
• Communication skills
• Problem-solving
• Microsoft Office
• CRM systems
• Inside sales support
• Relationship building
• Technical aptitude
• Organizational skills
• Detail-oriented
• Inventory management
• Corrugated packaging solutions
• Inside Sales
• Organizational Skills
• Order Entry
• Effective Communication
• Follow Through
• Quick Learning
• Customer Relationship Management
• Customer Service
• Communication
• Sales
• Packaging And Labeling
• French Language
• Problem Solving
• Operations
• Order Processing
• Structural Engineering
• Tooling
• Team Oriented
• Technical Acumen
• Detail Oriented

Job areas

• Customer Service & Support
• Manufacturing
• Sales
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives