Dental Receptionist

Job summary

Greet and assist patients, manage check-in and check-out, schedule appointments, update patient information, and respond to phone and email inquiries. Coordinate patient flow, support the dental team with administrative tasks, process payments, and maintain organized records.

Job details

Company Description Marketplace Dentistry is an upscale dental office that combines a modern, refined environment with a casual and welcoming atmosphere. Led by Dr. Tal Lewinger, the practice focuses on individualized care for every patient from the moment they arrive until their visit is complete. Team members work closely together to ensure that patients feel comfortable, listened to, and supported throughout their appointment. The practice is committed to helping patients achieve healthy, beautiful smiles through attentive service and high-quality dental care. Role Description The Dental Receptionist is a part-time, on-site role based in Maple, ON. This role involves greeting patients, checking them in and out, and providing a friendly first point of contact for the practice. Daily responsibilities include managing appointment scheduling, confirming and updating patient information, and handling phone calls and email inquiries in a professional manner. The Dental Receptionist will coordinate patient flow, support the dental team with administrative tasks, process payments, and assist with maintaining organized records. This role requires consistent attention to detail, a welcoming demeanor, and a commitment to delivering a positive patient experience. Qualifications Strong Receptionist Duties and front desk experience, including greeting patients, managing check-in/check-out, and handling basic administrative tasks. Proficiency in Appointment Scheduling and calendar management, ideally within a dental or medical practice management system. Excellent Phone Etiquette and Communication skills, with the ability to respond to inquiries clearly, courteously, and professionally. Basic understanding of Dental Care terminology and procedures, or willingness to learn to better support patients and the clinical team. Prior experience in a dental or healthcare office is an asset; customer service or hospitality experience is beneficial. Comfort using computers and office software; familiarity with electronic health records is an advantage. Ability to multitask, stay organized, and work accurately in a fast-paced environment. Reliable, punctual, and able to collaborate effectively with a diverse team.

What you’ll do

Greet and assist patients, manage check-in and check-out, schedule appointments, update patient information, and respond to phone and email inquiries. Coordinate patient flow, support the dental team with administrative tasks, process payments, and maintain organized records.

Requirements

Requires front desk or receptionist experience, strong scheduling, communication, and customer service skills, and the ability to stay organized and accurate in a fast-paced setting. Familiarity with dental terminology, dental or healthcare offices, office software, and electronic health records is beneficial; willingness to learn dental terminology is acceptable.

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Appointment Scheduling · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Team Collaboration · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reception Duties
• Front Desk Operations
• Patient Check-In and Check-Out
• Appointment Scheduling
• Calendar Management
• Phone Etiquette
• Communication
• Dental Care Terminology
• Customer Service
• Electronic Health Records
• Multitasking
• Organization
• Attention to Detail
• Payment Processing
• Recordkeeping
• Team Collaboration

Job areas

• Healthcare
• Administrative
• Customer Service & Support