Counter Sales

Original job posting

Provide customer service in person and through phone and digital channels, respond to product and order inquiries, process sales and special orders, and coordinate deliveries and will-call pickups. Support branch operations through order fulfillment, product stocking and merchandising, returns inspection, inventory tracking, and safe warehouse work.

Job details

About MSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network. With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit mSupply.com. About Marks Supply Marks Supply has provided HVAC, hydronics, PVF and plumbing products across Ontario since 1962. Along with value-added support, the company offers OEM equipment, replacement parts from industry-best brands including American Standard and Ameristar. For more information, visit markssupply.ca. Job Summary The Counter Sales role delivers exceptional customer service through in-person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will-call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools. Duties & Responsibilities Customer Interaction Delivers exceptional customer service through prompt, professional communication and effective issue resolution. Handles inquiries via phone, email, fax, and in person regarding pricing, product availability, and order status. Processes stock and special orders, coordinates deliveries, and follows up on will-calls, backorders, and special requests. Maintains professional relationships with customers, vendors, and internal teams, supporting a collaborative, solutions-oriented environment. Accurately fulfills sales orders and ensures timely distribution to shipping or will-call areas. Counter Sales & Operations Completes required training and applies knowledge effectively across all branch departments. Performs general warehouse tasks, ensuring a clean, safe, and organized work environment. Wears appropriate PPE and conducts safety checks on material handling equipment. Maintains communication with management regarding work status, breaks, and task updates. Monitors customer queues and responds promptly to ensure efficient service. Product Handling Sorts, stocks, and labels products accurately according to established systems. Performs quality checks on returned and damaged goods for accuracy and condition. Demonstrates basic product knowledge to assist customers and support sales efforts. Sets up and maintains product displays in accordance with merchandising standards. Inventory Control Follows established procedures for accurate inventory tracking and reporting. Verifies incoming and outgoing merchandise, promptly reporting discrepancies or errors. Other Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice. Qualifications High School or its GED equivalent 3 or more years’ experience with customer service and related functions. Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook) Aptitude for mathematical operations and numerical analysis. Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities. Physical Demands & Work Environment This position may require up to 40–43 hours per week and involves regular physical activity, including: Lifting of 25–50 lbs up to 5 hours per day. Operating forklifts and material handling equipment for up to 6 hours daily. Regular bending, squatting, kneeling, and reaching. Prolonged use of hands, arms, and feet. Periods of sitting, standing, walking, and twisting throughout the shift. Visual requirements include close, distance, color, and peripheral vision, as well as depth perception and focus adjustment. What We Offer We care about your well-being from day one. Here’s a snapshot of the benefits we provide: Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day Life insurance, plus short- and long-term disability coverage RRSP with company contributions Paid time off - vacation, holidays and personal days Employee Assistance Program (EAP); Employee discounts and much more... Additional Information Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at careers@msupply.com mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact careers@msupply.com #MarksSupply

What you’ll do

Provide customer service in person and through phone and digital channels, respond to product and order inquiries, process sales and special orders, and coordinate deliveries and will-call pickups. Support branch operations through order fulfillment, product stocking and merchandising, returns inspection, inventory tracking, and safe warehouse work.

Requirements

Requires a high school diploma or GED and at least three years of customer service or related experience. Candidates should know Microsoft Office, be comfortable with numerical operations, and be proficient with office technology; the role also requires regular physical work and material-handling equipment operation.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Prescription Drug Coverage
• Life Insurance
• Short-Term Disability Coverage
• Long-Term Disability Coverage
• RRSP With Company Contributions
• Paid Time Off
• Employee Assistance Program
• Employee Discounts

Listed skills

• Customer service · Preferred
• Order Fulfillment · Preferred
• Product Knowledge · Preferred
• Forklift operation · Preferred
• Material Handling · Preferred
• Occupational safety · Preferred
• issue resolution · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Counter Sales
• Order Fulfillment
• Product Knowledge
• Inventory Management
• Merchandising
• Returns Processing
• Order Coordination
• Issue Resolution
• Microsoft Office
• Numerical Analysis
• Data Entry
• Forklift Operation
• Material Handling
• Workplace Safety

Job areas

• Sales
• Customer Service & Support
• Logistics
• Trades
• Manufacturing