Customer Service Representative

Job summary

Respond to customer inquiries by phone, email, or chat, resolve issues and complaints, and process orders, returns, or account updates. Maintain accurate interaction records, provide product or service information, escalate complex issues, and meet response-time and customer-satisfaction goals.

Job details

Customer Service Representative Employment Type: Full-Time, Permanent Work Arrangement: Onsite Experience Required: 0-2 years Salary: $18-$21/hour Job Summary We are hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction. Responsibilities Respond to customer inquiries via phone, email, or chat Resolve customer issues and complaints professionally Process orders, returns, or account updates as needed Maintain accurate records of customer interactions Escalate complex issues to appropriate teams Provide accurate information about products or services Meet performance goals for response time and satisfaction Requirements & Qualifications High school diploma or equivalent required 0-2 years of customer service experience Strong communication and problem-solving skills Comfortable with computer systems and multitasking Patient, empathetic, and customer-focused Ability to remain calm under pressure Benefits Health, dental, and vision insurance Paid time off and holidays 401(k) plan On-the-job training Opportunities for advancement Equal Opportunity Statement We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

What you’ll do

Respond to customer inquiries by phone, email, or chat, resolve issues and complaints, and process orders, returns, or account updates. Maintain accurate interaction records, provide product or service information, escalate complex issues, and meet response-time and customer-satisfaction goals.

Requirements

A high school diploma or equivalent and 0–2 years of customer service experience are required. Candidates should have strong communication and problem-solving skills, be comfortable using computer systems and multitasking, and remain patient, empathetic, and calm under pressure.

Benefits

• Health Insurance • Dental Insurance • Vision Insurance • Paid Time Off • Paid Holidays • 401(k) Plan • On-The-Job Training • Advancement Opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Problem-Solving
• Troubleshooting
• Complaint Resolution
• Order Processing
• Recordkeeping
• Product Knowledge
• Computer Systems
• Multitasking
• Empathy
• Customer Focus
• Time Management

Job areas

• Customer Service & Support