Customer Success Specialist

Job summary

Support customer onboarding and setup, respond to questions, resolve issues, and monitor usage to proactively address concerns. Help improve retention and renewals, gather customer feedback, maintain accurate CRM records, and collaborate with sales and support teams.

Job details

Customer Success Specialist Employment Type: Full-Time, Permanent Work Arrangement: Hybrid Experience Required: 0-2 years Salary: $44,000-$54,000/year Job Summary We are hiring a Customer Success Specialist to support customer onboarding, retention, and satisfaction. You'll build strong relationships with customers, answer questions, and help ensure they get the most value from our products or services. Responsibilities Support new customer onboarding and setup Respond to customer questions and resolve issues promptly Monitor customer usage and proactively address concerns Support renewal and retention efforts Gather customer feedback to inform product or service improvements Maintain accurate customer records in the CRM Collaborate with sales and support teams on customer needs Requirements & Qualifications Bachelor's degree preferred, or equivalent customer service experience 0-2 years of experience in customer success, support, or account management Strong communication and relationship-building skills Comfortable with CRM software Problem-solving mindset with a customer-first approach Ability to manage multiple accounts simultaneously Benefits Health, dental, and vision insurance 401(k) plan Paid time off and holidays Hybrid work flexibility Career growth opportunities Equal Opportunity Statement We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

What you’ll do

Support customer onboarding and setup, respond to questions, resolve issues, and monitor usage to proactively address concerns. Help improve retention and renewals, gather customer feedback, maintain accurate CRM records, and collaborate with sales and support teams.

Requirements

A bachelor's degree is preferred, or equivalent customer service experience, along with 0–2 years of experience in customer success, support, or account management. Candidates should have strong communication and relationship-building skills, CRM familiarity, a customer-first problem-solving approach, and the ability to manage multiple accounts.

Benefits

• Health Insurance • Dental Insurance • Vision Insurance • 401(k) Plan • Paid Time Off • Paid Holidays • Hybrid Work Flexibility • Career Growth Opportunities

Listed skills

• Customer support · Preferred
• Problem solving · Preferred
• Account Management · Preferred
• record keeping · Preferred
• Communication · Preferred
• Multitasking · Preferred
• issue resolution · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Onboarding
• Customer Relationship Building
• Customer Support
• Issue Resolution
• Customer Retention
• Renewal Support
• Customer Feedback
• CRM Software
• Problem-Solving
• Communication
• Account Management
• Customer Usage Monitoring
• Record Keeping
• Cross-Functional Collaboration
• Multitasking

Job areas

• Customer Service & Support
• Sales
• Technology