Front Desk Agent

Job summary

Deliver a memorable guest experience by handling check-in and check-out, operational needs, guest requests, reports, and information about local attractions. Maintain a safe and professional workplace, follow company policies and quality standards, protect confidential information and company assets, and perform other reasonable duties.

Job details

POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Notification to Applicants: The Westin Calgary takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com [CanadaApplicationAccommodation@marriott.com] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

What you’ll do

Deliver a memorable guest experience by handling check-in and check-out, operational needs, guest requests, reports, and information about local attractions. Maintain a safe and professional workplace, follow company policies and quality standards, protect confidential information and company assets, and perform other reasonable duties.

Requirements

A high school diploma or GED is preferred; no related work experience or supervisory experience is required, and no license or certification is specified. The role requires extended periods of standing, sitting, or walking and the ability to move objects weighing up to 10 pounds without assistance.

Listed skills

• Communication · Preferred
• Physical stamina · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Service
• Check-In and Check-Out
• Guest Request Handling
• Communication
• Operational Processing
• Report Completion
• Local Area Knowledge
• Confidentiality
• Policy Compliance
• Quality Standards
• Professional Appearance
• Physical Stamina
• Customer Service
• Supervision
• Workplace Safety
• Optimism
• Asset Protection

Job areas

• Hospitality
• Customer Service & Support
• Front Desk Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

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