Valet / Bellman

Job summary

The Guest Arrival Expert manages guest arrival and departure experiences by providing personalized service and handling operational tasks. They are responsible for assisting with luggage, managing vehicle parking, and ensuring a welcoming environment for all hotel guests.

Job details

POSITION SUMMARY First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Notification to Applicants: Delta Hotels Calagaary Airport In-Terminal takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com [CanadaApplicationAccommodation@marriott.com] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

What you’ll do

The Guest Arrival Expert manages guest arrival and departure experiences by providing personalized service and handling operational tasks. They are responsible for assisting with luggage, managing vehicle parking, and ensuring a welcoming environment for all hotel guests.

Requirements

Candidates must possess a valid Class 5 Driver's License with a clean driving record and be proficient in driving automatic, manual, and electric vehicles. A high school diploma or G.E.D. is required, along with the physical ability to lift up to 75 pounds.

Listed skills

• Customer service · Preferred
• Guest Relations · Preferred
• Communication · Preferred
• Physical stamina · Preferred
• Safety Compliance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Vehicle operation
• Manual transmission driving
• Automatic transmission driving
• Electric vehicle operation
• Guest relations
• Communication
• Physical stamina
• Safety compliance
• Safety Standards
• Customer Service
• Supervision
• Electric Vehicles
• Valid Driver's License
• Confidentiality
• Hotel Operations
• Lifting Ability
• Good Driving Record
• Personalized Service
• Physical Stamina
• Guest Relations
• Automobile Handling

Job areas

• Hospitality
• Customer Service & Support
• Transportation
• Concierge/Bellman
• Valet / Parking Lot Attendant
• Car, Taxi and Van Drivers
• Parking Attendants

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