MK

Mary Kane

Open to opportunities

English Language Teacher and Learning Support | Administration and Customer Service

Vancouver, British Columbia

Sign in to follow
University of Galway

About

Adaptable and detail-oriented professional with a multidisciplinary background in education, administration, law, logistics, customer service, and environmental planning. Experienced in customer relations, data entry, booking systems, document preparation, operational coordination, one-to-one learning support and classroom assistance.

Skills

  • Administrative Support
  • Canva
  • Communication
  • CRM Systems
  • Customer service
  • Data entry
  • document preparation
  • Google Workspace
  • learning support
  • Logistics
  • Microsoft Office
  • Organization

Experience

  1. Learning Support

    Home-Based Learning Support

    Jul 2026 to Aug 2026

    Ireland

    • Provided one-to-one summer learning support in literacy, gross motor, and fine motor skills. • Adapted structured activities to individual learning needs and abilities. • Maintained a patient, supportive, and encouraging learning environment.

  2. English Language Teacher

    Global English Teaching Academy

    Jan 2026 to Jun 2026

    Austria

    • Delivered intensive one-week ESL programs to schools across Austria to students of varying ages and language levels. • Adapted teaching approaches to diverse learning needs.

  3. English Language Teacher / Classroom Support

    Lettergesh National School

    Apr 2024 to Jun 2025

    Ireland

    • Provided one-to-one English language support and classroom assistance for international students. • Adapted activities and communication to individual learning requirements.

  4. General Crew/Ticket Agent

    Killary Fjord Boat Tours

    Apr 2024 to Jun 2025

    Ireland

    • Managed ticket sales, customer enquiries, bookings, and operator communications. • Used Bokun for reservations and handled cash/card transactions accurately. • Supported daily operations, bar service, and passenger safety.

  5. Hospitality Assistant (Casual)

    University of Notre Dame Kylemore

    Mar 2024 to Nov 2025

    Ireland

    • Prepared dining and event spaces, coordinated service requirements, and assisted students, corporate guests, and retreat attendees while maintaining high standards of customer service. • Set up and supported corporate events, fine-dining experiences, and retreats, ensuring smooth and efficient service throughout.

  6. Dispatch & Logistics Coordinator

    Barna Recycling

    Oct 2023 to Mar 2024

    Ireland

    • Coordinated customer transactions from enquiry through delivery/collection. • Maintained accurate data using CRM systems and provided administrative and logistics support. • Managed multiple customer and operational priorities efficiently.

  7. History Guide

    Kylemore Abbey

    Jun 2021 to Apr 2023

    Ireland

    • Delivered history, geography, and cultural presentations to diverse visitors. • Supported events and provided customer service in a busy tourism environment.

  8. Legal Secretary

    Mannion Aird & Co. Solicitors

    Jan 2021 to Dec 2021

    Ireland

    • Prepared legal documents, completed Dictaphone transcription, filing, data entry, and client communications. • Handled confidential information professionally.

  9. English Language Teacher

    NED Training Centre

    Aug 2019 to Mar 2020

    Ireland

    • Planned and delivered interactive lessons for adult learners and provided additional support classes.

  10. English Language Teacher

    Little Fox Language Academy

    Mar 2016 to Mar 2018

    South Korea

    • Taught English to children aged 6–14; adapted curriculum and monitored student progress.

Education

  1. University of Galway

    Specialist Diploma, Corporate Environmental Planning, Corporate Environmental Planning

    2022 to 2023

  2. National University of Ireland, Galway

    Bachelor of Laws (LL.B.), Law

    2012 to 2014

  3. National University of Ireland, Galway

    BA, Geography & Legal Studies

    2009 to 2012

Licences & certifications

  • TEFL - 140 hours, 6 Assignments, 6 Teaching Practises

  • First Aid

  • Safe Pass

  • Manual Handling

  • HACCP

  • Fire Safety

  • UK Child Protection & Safeguarding

  • Serving It Right BC

  • ICDL CORE - Computer & Online Essentials, Documents, Presentations & Spreadsheets