Match RetailVerified Job Source

Director of Client Services

Mississauga, ON
Hybrid
Posted Jul 23, 2026
1 position

$100,000–$120,000 / year

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Apply by: Jul 23, 2027
Posting language: English
Working hours: 40 hours per week

Job summary

The Director of Client Services oversees key client relationships and ensures the successful delivery of retail programs. This role involves leading account management teams and translating client objectives into operational execution strategies.

Job details

Overview Director, Client Services – GTA Location: Greater Toronto Area (Hybrid)Schedule: Monday to Friday Salary: $100,000 to $120,000 We are actively hiring for this position About Match Retail Match Retail is a leading provider of sales execution, merchandising, and brand activation services for tier one brands across Canada. We partner with our clients to deliver measurable results through strong field execution, data-driven insights, and exceptional client service. Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at retail. About the Role The Director of Client Services is a senior leadership role responsible for overseeing key client relationships, driving program success, and ensuring exceptional service delivery across multiple programs. This role acts as a strategic partner to clients, internal stakeholders, and field leadership, ensuring alignment between client objectives, execution strategy, and operational delivery. The ideal candidate is a strong people-leader with deep experience in client management, retail programs, and cross-functional collaboration. Key Responsibilities Serve as the senior point of contact for assigned client portfolios, building trusted, long-term partnerships Own overall client satisfaction, retention, and growth across programs Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery Translate client objectives into clear execution strategies in collaboration with Sales, Operations, and Field teams Oversee program planning, launches, optimization, and performance against KPIs Proactively identify risks, challenges, and opportunities, drive solutions and continuous improvement Partner with internal teams on forecasting, budgeting, resourcing, and scalability of programs Prepare and present executive-level business reviews, insights, and recommendations to clients Support new business growth through client expansion, upselling, and strategic initiatives Qualifications & Experience 5+ years of experience in client services within retail, CPG, or sales execution Proven experience leading and developing high-performing teams Strong understanding of retail environments, field execution, and national programs Demonstrated ability to manage complex, multi-client portfolios Excellent communication, presentation, and stakeholder management skills Highly organized, strategic, and solutions-oriented mindset. Comfortable working in a fast-paced, evolving environment Willingness to travel, as required to support clients and teams Why Join Match Retail? Senior leadership role with high impact and visibility Opportunity to work with leading national and global brands Collaborative, performance-driven culture Competitive compensation and benefits Career growth and professional development opportunities Interview Process Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria. Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.Step 3: Selected candidates attend an in-person or virtual interview with the Hiring Manager and relevant team members.Step 4: Final candidates participate in an in-person or virtual interview with the client. AI Disclosure We use AI-assisted tools to help screen resumes for key skills and minimum requirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision making. Match Retail is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all.

What you’ll do

Requirements

Candidates need over 5 years of experience in client services within the retail or CPG sectors. Proven leadership skills and the ability to manage complex, multi-client portfolios are essential.