QA Lead - ServiceNow

Job summary

Lead testing for a ServiceNow implementation, including test strategy and plans, traceability, risk-based coverage, and functional, integration, regression, end-to-end, UAT, and non-functional testing. Manage defects, automation strategy, release readiness recommendations, governance reporting, and QA documentation and knowledge transfer.

Job details

MatchBox is urgently seeking a QA Lead for a ServiceNow Implementation 12 month contract for our New Westminster public sector client. This is a hybrid role 2 days on site and 3 days remote QA Lead – ServiceNow Implementation (12-Month Contract) We're looking for a QA Lead to support testing on a ServiceNow implementation project. This is a 12-month contract role with possibility of extension, reporting to the Project Manager and working closely with the QA Manager and broader project team. What You'll Deliver Test strategy and test plans across all project phases Requirements-to-test traceability and risk-based coverage SIT, functional, regression, end-to-end, UAT, and non-functional testing Defect tracking, triage, and trend reporting Release readiness assessments and go/no-go recommendations Test automation strategy (including ServiceNow ATF where relevant) Progress and quality reporting for project governance QA documentation, runbooks, and knowledge transfer for post-go-live support What you bring: 5+ years of QA experience, including leading testing on enterprise software implementations Direct experience testing ServiceNow or similar enterprise SaaS/ITSM platforms Strong command of the full test lifecycle — strategy through release readiness Experience overseeing a third-party implementation partner's QA Experience running UAT with business stakeholders Experience coordinating testing across vendors, technical/operational teams, security/privacy, and governance groups Hands-on test automation experience (UI, API, integration); ServiceNow ATF a plus Familiarity with tools like Jira, Azure DevOps, or ServiceNow Test Management Strong analytical and communication skills; able to lead a testing workstream and mentor others Preferred: ISTQB, ServiceNow CSA, or ITIL certifications Nice to have: WCAG accessibility testing experience, Agile/Scrum delivery background, large enterprise or public-sector experience. For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/ _________________________ About MatchBox Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market. Equal Opportunities MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all. Work Permits Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered. Further Consideration We receive a high volume of applications and are only able to contact candidates who are selected for further consideration. Find out more at www.matchboxhr.com

What you’ll do

Lead testing for a ServiceNow implementation, including test strategy and plans, traceability, risk-based coverage, and functional, integration, regression, end-to-end, UAT, and non-functional testing. Manage defects, automation strategy, release readiness recommendations, governance reporting, and QA documentation and knowledge transfer.

Requirements

Requires 5+ years of QA experience, including leading testing for enterprise software implementations, with direct experience testing ServiceNow or similar enterprise SaaS/ITSM platforms. Candidates should have full-lifecycle testing expertise, experience with implementation partners and business UAT, hands-on automation skills, familiarity with QA tools, and strong communication and leadership abilities; relevant certifications and accessibility, Agile, or public-sector experience are preferred or advantageous.

Listed skills

• Vendor Coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Test Strategy
• Test Planning
• Requirements Traceability
• Risk-Based Testing
• System Integration Testing
• Functional Testing
• Regression Testing
• End-to-End Testing
• User Acceptance Testing
• Non-Functional Testing
• Defect Management
• Test Automation
• ServiceNow
• ServiceNow ATF
• Vendor Coordination
• QA Leadership

Job areas

• Technology
• Software
• Management & Leadership
• Government & Public Sector

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