Pratik Mathkar

Target-driven Hospitality & Property Operations professional with a track record across luxury hotel brands and commercial property developments (Lodha Group, Jio World Centre, The St. Regis Mumbai, Sofitel). Expertise in directing end-to-end workplace hospitality, controlling vendor SLA compliance, optimizing inventory pipelines, and leading pre-opening outlet launches. Accomplished in elevating service standards, coordinating multi-departmental teams (Engineering, Security, Soft Services), and orchestrating high-stakes VIP corporate events. Seeking an Assistant Manager position in Hospitality Operations, Property Management, or Workplace Experience.

• Ability to lift heavy objects up to 50 lb.
• Ability to stay calm in difficult situations
• Ability to work under pressure
• adaptability
• adept at multitasking.
• Administrative Support
• Attendance Management
• Attention to detail
• attitude professionnelle
• Billing
• Billing dispute resolution
• Cash handling
• Change Management
• Continuous Improvement
• Customer service
• Inventory management
• Leadership
• Operations Management
• Organization
• Point-of-sale systems
• Problem solving
• Project management
• Supervision
• Teamwork
• Time management

1. Executive – Hospitality & Property Management

   Lodha Group

   Jul 2025 to Present

   One Lodha Place • Property Operations: Lead day-to-day workplace hospitality and facility workflows in a premier corporate commercial tower, serving C-suite executives and corporate tenants. • Vendor & SLA Management: Manage cross-functional teams spanning housekeeping, engineering, and security; enforce vendor SLA compliance and routine quality audits. • VIP & Event Operations: Spearhead operational logistics and service execution for high-profile corporate events, board meetings, and executive VIP visits. • Inventory & Procurement Control: Oversee operational inventory, supply forecasting, and vendor tracking via software tools to eliminate operational downtime and control budget variance. • SOP Compliance: Implement robust SOPs, opening/closing checklists, and safety protocols across all workplace hospitality touchpoints.

2. Senior Food & Beverage Associate

   Jio World Centre

   Oct 2023 to Apr 2025

   • Pre-Opening Leadership: Managed operational readiness and outlet setups across upscale venues, including Arts Cafe, The Atrium at The Plaza, Tea Lounge Plaza, and Jio World Plaza. • Service Delivery & Events: Directed large-scale F&B operations and event execution, maintaining luxury five-star benchmarks during high-volume operations. • Inter-Departmental Coordination: Streamlined communication channels across culinary, facilities, and administration teams to optimize daily shift performance.

3. Food & Beverage Associate

   The St. Regis Mumbai

   Dec 2022 to Sep 2023

   • Driven strategic setup for a new luxury café outlet, supporting menu implementation, workflow mapping, and staff service training. • Delivered high-touch luxury butler and F&B services adhering strictly to global brand standards and guest satisfaction metrics.

4. Food & Beverage Associate

   Sofitel Mumbai BKC

   Nov 2021 to Dec 2022

   • Executed five-star F&B guest experiences in a fast-paced luxury hotel, driving guest retention and resolving service escalations. • Assisted in daily shift auditing, inventory reconciliation, and maintaining brand hygiene and service compliance.

1. Sheila Raheja Institute of Hotel Management

   B.Sc. in Hospitality Studies, Hospitality Studies

   2018 to 2021

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