Senior Operations Manager (Operations Manager I)

Job summary

Lead and develop supervisors and their teams while optimizing warehouse workflows, labor plans, safety practices, and operational performance. Monitor KPIs, collaborate with HR and cross-functional teams, and partner with customers to ensure timely order fulfillment and high customer satisfaction.

Job details

The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $110,000, with bonus potential. This posting is for an existing vacancy. As a Senior Operations Manager (Operations Manager I) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics. With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space. Job Description Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging. Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency. Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization. Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts. Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork. Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements. Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations. Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction. Required Education And Experience Bachelor's degree or equivalent experience, preferred. 1+ years logistics industry experience, required. 2+ years of experience in a supervisory or management role, required. Experience with P&L management, objective setting, and project management, preferred. Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.

What you’ll do

Lead and develop supervisors and their teams while optimizing warehouse workflows, labor plans, safety practices, and operational performance. Monitor KPIs, collaborate with HR and cross-functional teams, and partner with customers to ensure timely order fulfillment and high customer satisfaction.

Requirements

A bachelor's degree or equivalent experience is preferred, along with at least one year of logistics industry experience and at least two years in a supervisory or management role. P&L management, objective setting, and project management experience are preferred.

Listed skills

• Team Leadership · Preferred
• Continuous Improvement · Preferred
• Communication · Preferred
• Cross-Functional Collaboration · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Coaching And Development
• Workflow Optimization
• Labor Planning
• Process Standardization
• Productivity Improvement
• Cost Reduction
• Health And Safety Compliance
• KPI Reporting
• Continuous Improvement
• Communication
• Cross-Functional Collaboration
• Hiring And Talent Selection
• Customer Relationship Management
• P&L Management
• Project Management

Job areas

• Logistics
• Management & Leadership
• Transportation
• Security & Safety

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