About
Dedicated worker with over 5 years of combined experience in Pension Benefits. Over 5 years of professional experience in an administrative capacity providing support and assistance to both a single department and multiple individuals throughout the company.
Skills
- Handle complaints and customer requests politely and professionally
- Regarded as a competent team member who is always prepared to go the extra mile
- Work well both independently and as part of a team
Experience
Admin and Warehouse/Operations & Support Assistant
Agency Name
Jan 2019 to Jan 2020
Toronto, ON
Administrative Assistant/Pension
FSCO
Jan 2013 to Jan 2019
Toronto, ON
Career history also identifies the position as “Government Special Project.” • Reviewed all historic annual information on returns and pension benefits • Reconciled Fund Assessments account receivables against paper file documents • Prepared recommendations to management on whether to pursue or write off outstanding amounts • Reviewed all pension plans documents stored on-site for continuity and misfiling; prepared files for off-site archiving • Updated all contact information stored on PDS into standardized format for conversion to new system • Assisted program area with test scanning of documents in preparation for future • Stored files in electronic format
Special Project /Pension
CPP
Jan 2009 to Jan 2013
Toronto, ON
Career history also identifies the position as “CPP/Government Pension Database Software Assistant.” • Assisted with updating procedural manuals to address a backlog in imaging of paper applications and documents in order to be retrieved and viewed • Prepared and reviewed paper packages of applications and documents for imaging • Removed staples, repaired tears on loose paper data entry to create a cover sheet; stapled cover sheets to packages using PWGSC online system • Performed data entry to create box listing ensuring the integrity of data • Placed packages in boxes for shipping - double boxed the contents and created shipping labels • Performed duties primarily using computer applications with periodic standing, bending and lifting • Work effectively independently in a cubicle/work station with minimal supervision
Admin & Mailroom Clerk - Financial Operations (Part-Time Nights)
Symcor Inc.
Jan 2008 to Jan 2009
Toronto, ON
The corresponding PROFESSIONAL HIGHLIGHTS entry uses the placeholder title “Job Title” and spells the employer “Symcor lnc.” • Received mail from branches; opened bags, sorted for distribution to other branches and distribution centres • Filed and shipped bank mail/pouches; sorted pouches, distributed incoming mail, opened envelopes and dealt with parcels manually or by machine • Date-stamped incoming mail and placed it in carts for pick-up or distribution • Responsible for the accurate distribution of all mail MDS material • Performed document scanning and enhancement from start to delivery of running reports • Established and maintained quality controls to ensure work accuracy
Job Title
Lockbox Solutions
Jan 2008 to Jan 2009
Toronto, ON
• Lockbox Solutions provide high-value, business-to-business payments processing • Collect mailed payments from post office, transported them to nearby processing site, sorted and pre-screened them for validity • Perform an image-based extraction of information necessary for processing, and reconciled accounts
Education
Lewis S Beatty High School
Ontario OSSD
Toronto, ON
Citi College of Canadian Careers
Business Administration Office Procedures
2014 to 2015