Senior product designer creating clear, accessible public services
Toronto, Ontario, Canada
I design digital services that help people complete important tasks with less uncertainty. Over the past nine years, I have worked with public-interest, health, and civic teams to make complex policies and workflows understandable. I’m at my best when research, content, design, and engineering work as one team, with accessibility part of the product from the first sketch.
Case study
Led field research, service blueprinting, interaction design, and accessibility testing across a bilingual intake journey.
The redesigned service reduced incomplete submissions by 31% in the pilot and gave support teams a shared view of where people needed help.
View workWork outcome
Created a lightweight review practice, paired with engineers on reusable patterns, and coached product teams through their first audits.
Six product teams adopted the practice and high-impact accessibility regressions fell by more than half over two releases.
View workNorthstar Civic Labs
Mar 2022 to Present
Toronto, Ontario · Hybrid
Lead discovery and service-design work for bilingual digital programs used by community organizations across Canada. Partner with researchers, engineers, and policy teams to turn complex requirements into calm, accessible workflows.
Fieldnote Health
Jun 2018 to Feb 2022
Toronto, Ontario
Designed patient-onboarding and care-coordination tools with clinical teams. Introduced a shared research repository and accessibility review that reduced repeated support issues.
Bachelor of Design, Interaction design
2012 to 2016
IAAP
