Dispatcher

Job summary

The Dispatcher is responsible for planning and organizing all deliveries to maximize efficiency and optimizing equipment utilization. They also communicate with customers regarding delivery requirements and coordinate with operations staff to troubleshoot truck maintenance.

Job details

COME GROW WITH US! McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities. At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers with the energy solutions of today and tomorrow. We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011. ABOUT THE OPPORTUNITY: McDougall Energy is looking for a Dispatcher to join our Team in Sarnia. Reporting to the Operations Manager, this position is responsible for: * Planning, organizing and dispatching all deliveries to maximize efficiencies and optimize equipment utilization * Providing directions to drivers regarding routes and customer requirements * Working with the Operations Manager and / or Lead Hands to troubleshoot repairs and truck maintenance * Generating daily, weekly and monthly reporting as required * Communicating and interfacing with customers regarding delivery requirements, changes to schedules and any other issues regarding their delivery * Adhering to all company health and safety policies, standard operating procedures and established industry regulations * Performing other office administration duties as required ABOUT YOU: The ideal candidate will have: * Dispatch and logistics experience along with geographical knowledge of Southwestern Ontario * Excellent interpersonal and communication skills (verbal and written) * Proficient computer skills and familiarity with Microsoft Office Suite * Strong organization, time management and problem-solving skills with the ability to multi-task with a sense of urgency in a fast-paced environment * Excellent customer service skills * Ability to work independently as well as in a team environment * Knowledge of TSSA, WHMIS & TDG requirements is considered an asset * Working knowledge of the fuel and propane delivery industries’ practices and processes considered an asset * DZ license considered an asset WHAT WE OFFER: We provide career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally. * Pay: 33 Per Hour ($28.00 / Hour + $5.00 / Hour Continental Shift Premium) * 3 weeks paid vacation * Employer Health & Dental Benefits * Employer matched RRSP * Employee Assistance Program (EAP) * Healthcare & Lifestyle Spending Account Are you ready to be a part of something bigger while powering your career and making a difference At McDougall Energy? Get energized and apply online at www.mcdougallenergy.com/careers [http://www.mcdougallenergy.com/careers]. McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest. #MCSP

What you’ll do

The Dispatcher is responsible for planning and organizing all deliveries to maximize efficiency and optimizing equipment utilization. They also communicate with customers regarding delivery requirements and coordinate with operations staff to troubleshoot truck maintenance.

Requirements

The ideal candidate possesses dispatch and logistics experience along with strong organizational and problem-solving skills. Proficiency in Microsoft Office and knowledge of industry regulations like TSSA, WHMIS, and TDG are highly valued.

Benefits

• Paid vacation • Health benefits • Dental benefits • Employer matched RRSP • Employee Assistance Program • Healthcare spending account • Lifestyle spending account

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Multi-Tasking · Preferred
• Logistics · Preferred
• Communication Skills · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Logistics
• Geographical knowledge
• Communication skills
• Microsoft Office Suite
• Time management
• Problem-solving
• Customer service
• TSSA knowledge
• WHMIS knowledge
• TDG knowledge
• Fuel industry practices
• Propane delivery
• Multi-tasking
• Workplace Inclusivity
• Office Administration
• Planning
• Customer Service
• Communication
• Computer Literacy
• Confidentiality
• Employee Assistance Programs
• Standard Operating Procedure
• Problem Solving
• Microsoft Office
• Multitasking
• Operations Management
• Time Management
• Troubleshooting (Problem Solving)

Job areas

• Logistics
• Energy
• Transportation
• Administrative
• Customer Service & Support
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance