Patient Services Specialist (6-Month Contract)

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. About the Role The Patient Services Specialist plays a key role in supporting patients, healthcare providers, and payers by coordinating administrative and reimbursement‑related activities for Patient Support Programs. In this role, you will work directly with patients, physician offices, private insurers, and provincial drug plans to help facilitate access to prescribed therapies. Your focus will be on ensuring complete and accurate documentation, expediting reimbursement decisions where possible, and delivering a positive, professional patient experience. This position is well suited for candidates who enjoy patient‑facing administrative work, problem‑solving, and collaborating with multiple healthcare stakeholders in both English and French. This is a full‑time, fully remote role, with shifts scheduled within program operating hours of 8:00 a.m. – 8:00 p.m. EST. What You’ll Do: Serve as a point of contact for patients, insurers, and physician offices regarding reimbursement and patient support documentation Collect, review, and submit completed reimbursement forms to private and/or provincial drug plans Follow up with insurers and agencies to obtain coverage decisions and provide timely status updates Enter and maintain accurate case notes, documentation, and outcomes in patient databases Escalate complex cases or issues outside program scope in accordance with established processes Provide reimbursement status updates and program information to healthcare professionals Support patient follow‑ups on behalf of physician offices to promote continuity of therapy Answer inbound calls, make outbound calls, and manage email and fax correspondence Accurately document and report Adverse Events in accordance with program and regulatory requirements Meet defined service levels, quality standards, and key performance indicators Participate in continuous improvement activities related to processes, quality, and training Basic Requirements: High school diploma or equivalent, or an equivalent combination of education and experience 3+ years of related experience in an administrative, healthcare support, patient services, call centre, or customer service role Experience interacting directly with customers, patients, or clients Strong data entry, documentation, and administrative skills Ability to follow defined procedures, manage multiple priorities, and meet deadlines Preferred Skills / Experience: Experience in Patient Support Programs (PSP), reimbursement support, or specialty pharmacy Familiarity with private and provincial drug plans in Canada Previous healthcare, insurance, or pharmaceutical industry experience Experience working in a remote or virtual call‑based environment Proficiency with Microsoft Office (Word, Excel) and case management systems Strong attention to detail and comfort working in emotionally sensitive situations Work Location, Travel & Physical Requirements: Fully remote – candidates may work from anywhere in Canada Must be legally eligible to work in Canada No travel required Role involves extended periods of computer use, phone‑based communication, and data entry We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $50,000 - $66,600 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!

The Patient Services Specialist coordinates administrative and reimbursement activities for patient support programs by working with patients, physicians, and insurers. They are responsible for maintaining accurate case documentation, managing inbound and outbound communications, and ensuring timely access to prescribed therapies.

Candidates must have a high school diploma or equivalent and at least 3 years of experience in administrative, healthcare, or customer service roles. Strong data entry skills and the ability to manage multiple priorities in a remote environment are essential.

• Annual bonus • Long-term incentive opportunities • Total rewards package

• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Patient support
• Reimbursement coordination
• Administrative support
• Data entry
• Case management
• Customer service
• Call center operations
• Documentation
• Problem-solving
• Communication
• Microsoft Office
• Attention to detail
• Healthcare administration
• Insurance coordination
• Outbound Calls
• Inbound Calls
• Ability To Meet Deadlines
• Bilingual (French/English)
• Administrative Functions
• Microsoft Word
• Microsoft Excel
• Medical Records
• Customer Service
• Continuous Improvement Process
• Data Entry
• Key Performance Indicators (KPIs)
• Pharmaceuticals
• Quality Management
• Program Scope
• Detail Oriented

• Healthcare
• Customer Service & Support
• Administrative
• Patient Service Specialist
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other

Minimum education

High school

Minimum experience

3+ years

Posting language

English

Working hours

40 hours per week