Referral and Navigation Worker

Job summary

The Referral and Navigation Worker performs intake, screening, and assessment duties while proactively supporting families in accessing community resources. They also monitor client progress, maintain case notes, and collaborate with community partners to promote service visibility.

Job details

McMan is a not-for-profit agency that has been operating since 1975. McMan provides a range of comprehensive programs across Alberta. Earning a sound reputation from success stories and positive relationships, McMan has become well known for being a responsive, highly competent, and innovative partner in service delivery. A diverse range of programs and services are accessible through local offices across Alberta to anyone who needs help. We believe that help from someone who cares should never be out of reach. Our Family Resource Network located in Red Deer is seeking a: Full-Time Permanent Referral and Navigation Worker The FRN (Family Resource Network) is funded through the Childcare and Early Intervention Delivery Branch of The Ministry of Children and Family Services and has been created to provide Alberta families, with children aged 0-18 and youth up to age 24 with evidence based and informed services. The services offered by the FRN will include child development, well-being support, caregiver capacity building support, and social connections and support. Minimum Qualifications and Requirements: * At minimum a post secondary diploma related to human services from an approved institution * Required 1-year of frontline human services work or community navigation work * Proof of Membership in Professional Association (when applicable) * Experience in community connection and system navigation * Strong communication and organizational skills * Basic First Aid Level C with Adult, Child, and infant CPR &AED * Suicide Intervention Training & De-Escalation Training * Intervention Record & Criminal Record Check with the vulnerable sector * Class 5 driver’s license, clean drivers abstract and reliable vehicle for occasional client transportation required. Responsibilities include: * Perform thorough intake, screening, and assessment duties * Proactively support children, youth, and families in accessing appropriate resources across community networks * Monitor and document client progress and maintain accurate case notes * Collaborate with community partners through regular attendance at interagency and other community meetings * Oversee website administration and social media communications * Promote visibility, accessibility, and responsiveness in rural and remote communities Wage: $23.46/hr. - $27.42/hr. Plus, Travel reimbursed at $0.57/KM. Benefits: McMan promotes the wellbeing of our employees, promoting flexibility, health, and wellness, as well as an excellent benefit package that includes extended health care, dental, vision as well a 100% employer contribution pension after 6 months. Hours of work: 40 hours per week. Candidates must be available to work a flexible schedule including afternoons, some evenings and weekends to provide services that serve a wide range of populations. Competition will remain open until a successful candidate is found. We thank all that apply. Only short-listed applicants will be contacted for an interview. McMan is Committed to the Principles of Employment Equity

What you’ll do

The Referral and Navigation Worker performs intake, screening, and assessment duties while proactively supporting families in accessing community resources. They also monitor client progress, maintain case notes, and collaborate with community partners to promote service visibility.

Requirements

Candidates must possess at least a post-secondary diploma in human services and one year of frontline experience. Additionally, they are required to hold a Class 5 driver's license and specific certifications in first aid, CPR, and suicide intervention.

Benefits

• Extended health care
• Dental
• Vision
• Pension
• Flexibility

Listed skills

• First Aid · Preferred
• assessment · Preferred
• CPR · Preferred
• Collaboration · Preferred
• case management · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Intake
• Screening
• Assessment
• Case management
• Community navigation
• Communication
• Organizational skills
• First aid
• CPR
• AED
• Suicide intervention
• De-escalation
• Website administration
• Social media management
• Collaboration
• Employment Equity
• Early Intervention
• De-escalation Techniques
• Organizational Skills
• Valid Driver's License
• Basic First Aid
• Cardiopulmonary Resuscitation (CPR)
• Medical Records
• Child Development
• Human Services
• Innovation
• Caregiving
• Suicide Intervention

Job areas

• Social Services
• Administrative
• Healthcare
• Referral Agent
• Social / Human Services Specialist
• Social Work Associate Professionals
• Community and Social Service Specialists, All Other

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