Collections Coordinator

Your Next Opportunity Would you like to be a part of Canada’s leading and progressive Business Law firm? McMillan has an exciting opportunity as a Collections Coordinator in our Toronto office. Please note that this role offers a hybrid workweek. Each week will combine both working at home for a few days and working in the office for the balance. Your hybrid schedule will start once you join McMillan! What You’ll Do We are seeking a dynamic and highly motivated individual to join our Collections Team. This individual will be reporting directly to the Team Lead of A/R & Collections, and will take on the following duties: * Communicate and follow up with clients on outstanding invoices and assist with the resolution of disputed accounts. * Maintain a very detailed collection log, providing updates and follow up reminders * Follow through with client requests (Invoice, Statement, Audit or other requests) adhering to firm policies, procedures and practices. * Emailing client statements on a monthly or as requested basis. * Strong communication skills both verbally and written. * Ability to work independently and within a team. * Perform other accounting duties as required. What You Bring An ideal candidate will have: * 3-5 years Collection experience from a legal or other professional firm * Experience using Elite 3E and ARCS collection software (or equivalent) * College/university or an accounting background * Excellent written and verbal communication skills * Ability to multi-task, efficient and excellent interpersonal skills * Ability to keep information organized and confidential * Excellent computer skills and knowledge of Microsoft products such as: Excel, Word and Outlook * Customer service oriented and able to work effectively independently and in team environment * Confident and tactful to comfortably deal with clients and diverse personalities. McMillan Offers You Growth Mentorship and Support Training as Software Evolves Commensurate Compensation and Benefits Package Fun Work Environment Salary range – $60,000 - $75,000 McMillan = You At the heart of our commitment to being a first-mover on important issues, McMillan believes that equity, diversity and inclusion are catalysts for success. By embracing our differences, we create an inclusive culture that enriches our collective knowledge, broadens our perspectives, and propels us forward. We are dedicated to fostering an environment where everyone feels empowered to bring their whole selves to work, knowing it is through our individual experiences that we can all come together to truly make a positive impact in our firm, for our clients, within our communities, and beyond. At McMillan, we know we will achieve the most success by attracting and retaining the best talent, and by representing and supporting communities from which we draw our members, the communities in which we live and work and the communities to which we provide legal services. We are a law firm that prides itself in sustained quality and excellence in service while fostering a positive and collegial work environment which nurtures mentoring inspires enthusiasm and professional excellence. We commit to putting our best efforts forward in achieving our goals, and the goals of our clients. You can help us in that journey! Need another reason to consider McMillan? Let’s work together to help you achieve your professional goals and career development. Let’s get started If this position is you, and you reside in or around the Toronto area, we look forward to hearing from you. We like cover letters too so don’t forget to include one along with your resume when you click on the Apply Now button. [https://mcmillan.ca/wp-content/uploads/2025/12/DSI-Logo-Eng-2026.jpg] [https://queerchamber.ca/wp-content/uploads/sites/2/2024/05/BlackLogoHorizontal-RainbowRegistered-768x256.png] McMillan is committed to providing accommodation for applicants with disabilities in its recruitment processes. If you require accommodation at any time during the recruitment process, please email us or contact us at 1.888.622.4624 to submit your accommodation request. McMillan LLP is committed to fostering a culture of inclusion and diversity. We respect and embrace the unique backgrounds, perspectives and experiences of individuals at all levels of the firm. This enables us to provide innovative client service, contribute fully to our communities and advance our firm’s values. At McMillan, we embrace innovation and make strategic and thoughtful use of technology, including artificial intelligence (AI). However, our recruitment process remains deeply human-centric. We do not use AI to screen resumes or select candidates. Every application is carefully reviewed by a member of our recruitment team, and hiring decisions are made through collaborative evaluation and interviews.

The Collections Coordinator is responsible for communicating with clients regarding outstanding invoices and resolving disputed accounts. They maintain detailed collection logs and handle client requests for statements and audits in accordance with firm policies.

Candidates should have 3-5 years of collection experience within a legal or professional firm and proficiency in Elite 3E or ARCS software. A college or university degree with an accounting background and strong computer skills are required.

• Compensation Package • Benefits Package • Growth Mentorship and Support • Training

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Collections
• Accounts Receivable
• Elite 3E
• ARCS Collection Software
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Client Communication
• Dispute Resolution
• Interpersonal Skills
• Multi-tasking
• Organization
• Confidentiality
• Customer Service
• Written Communication
• Verbal Communication

• Finance & Accounting
• Legal
• Administrative

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week