Policy Analyst

Montréal, QC
Hybrid
Posted Sep 30, 2026
1 position

$23 / hour

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Apply by: Oct 23, 2026
Posting language: English
Working hours: 40 hours per week

Job summary

Provide administrative and technical support to internal and external clients, including telephone assistance to group administrators and follow-up on eligibility, enrollment, and billing requests. Apply group insurance contract standards, maintain accurate records in administrative systems, document and escalate issues, and suggest process improvements.

Job details

Position Type: Permanent If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today. Department: Client Solutions Competition: R-269274 Posting Type: Internal / External Employment Type: Permanent Full-Time Salary Grade: Grade 5 Location: Remote, Quebec Salary: $23.32/hour Reports To: Team Lead Start Date: November 9, 2026 Job Summary Reporting to the Team Lead, Client Solutions, the Policy Analyst provides administrative and technical support to internal and external clients regarding requests related to eligibility, member billing, and support for users of our digital tools. The analyst ensures the updating of records, correspondence, and the application of eligibility standards in accordance with group insurance contracts. The analyst enters data into administrative systems and communicates with various stakeholders for any information related to the application of eligibility and billing standards. What You Will Do Provide administrative and technical assistance to internal and external clients. Provide telephone support to group administrators during business hours. Analyze requests, ensure follow-up and documentation, and forward to internal teams as needed. Apply policies and eligibility standards when reviewing enrollment or change requests. Enter data into administrative systems while respecting quality standards and deadlines. Ensure the accuracy of information entered and report any anomalies or delays. Use application and/or production tracking tools. Suggest process improvements to optimize quality and turnaround times. Adapt written communications to meet client needs. Perform any other related tasks. What We Are Looking For College diploma (DEC). Two years of relevant experience. Experience in group insurance or customer service would be a strong asset. Ability to analyze and interpret insurance contracts. Completion of LOMA 1 and 2 courses according to company policy (an asset). Computer skills: Good knowledge of Microsoft Office. Bilingualism (French and English) is considered an asset What We Offer Flexible work arrangements and a culture focused on work-life balance. Comprehensive health, vision, and dental care plan fully paid by the employer. Defined contribution pension plan fully matched by the employer. Annual bonus based on your contribution to our success. Paid vacation. Training: You will participate in a paid virtual training program lasting 5–6 weeks, providing you with the knowledge, tools, and resources needed for success. You will train alongside colleagues who care about your success and will continue to support you until you are fully autonomous. Professional Development: We offer a career path that encourages you to follow your passions, acquire new skills, and grow professionally within Medavie. We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted. While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process. If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.

What you’ll do

Requirements

A college diploma and two years of relevant experience are required; group insurance or customer service experience is an asset. Candidates should be able to analyze insurance contracts, have good Microsoft Office skills, and may benefit from LOMA 1 and 2 courses and French-English bilingualism.