Medical Office Administrator

Job summary

The Medical Office Administrator serves as the operational backbone of the clinic by managing patient appointments, referrals, and medical charts. They also facilitate telemedicine sessions and ensure the EMR system remains accurate while providing direct patient support.

Job details

Medical Office Administrator – Etobicoke, ON – Full-Time MedSleep was founded in 2004 out of a genuine passion for sleep medicine, and that spirit has grown into an entrepreneurial, fast-expanding national team – with new opportunities opening across our clinics all the time. As a Medical Office Administrator, you’ll be the friendly, organized presence patients rely on from their very first phone call, gaining genuine hands-on experience as you help guide them through every step of their sleep care journey. Why Join Us? Comprehensive Benefits Package: Health, Dental, Vision, Long Term Disability, Life Insurance, Accidental Death & Dismemberment Be part of our growth story: we're a national Canadian company that's been expanding since 2004, with an entrepreneurial environment that rewards initiative and offers real career growth Meaningful patient impact: as a patient's first point of contact, you make every visit count Opportunities for career growth A diverse, welcoming team: we're proud that women make up the majority of our Senior Management team Job Duties Work full-time, 37.5 hours per week, as the operational backbone of a busy, patient-focused clinic Handle referrals, book patient appointments, prepare patient charts, and manage filing and phone inquiries Keep our EMR system accurate and up to date, and coordinate physicians' clinic schedules Help facilitate telemedicine clinics – connecting physicians and patients and tracking key metrics Hands-on patient interaction, making every visit feel personal Qualifications 2+ years of professional administrative experience (preferred) Medical Office diploma or related program (preferred); Excellent organizational and administrative skills with impeccable attention to detail The ability to quickly learn and understand various processes in a constantly changing environment A professional, and friendly interpersonal manner with strong customer service values Strong written and verbal communication skills Time management skills and ability to work effectively under pressure and meet demanding deadlines Ability to multi-task, assess situations and prioritize tasks accordingly Strong listening skills and ability to pivot quickly when priorities shift Wage: $18-$20/hour (dependent on experience) MedSleep is built on skilled and dedicated employees, and we strive to create a great place to work and grow. We provide high‑quality sleep therapy services across Canada, including clinical consultations, diagnostic testing, and treatment for sleep disorders. Vacancy Disclosure: this posting represents a current, existing vacancy within our organization. AI Use Statement: MedSleep uses artificial intelligence (AI) tools to assist in screening and evaluating candidate information. AI is used to ensure consistency, fairness, and efficiency in the recruitment process. All decisions are guided by human oversight and in compliance with Ontario's Employment Standards Act (ESA). By submitting your application, you consent to the use of AI for these purposes.

What you’ll do

The Medical Office Administrator serves as the operational backbone of the clinic by managing patient appointments, referrals, and medical charts. They also facilitate telemedicine sessions and ensure the EMR system remains accurate while providing direct patient support.

Requirements

Candidates should have at least 2 years of professional administrative experience and a Medical Office diploma or related program. Strong organizational, communication, and customer service skills are essential for this role.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long Term Disability
• Life Insurance
• Accidental Death & Dismemberment

Listed skills

• Administrative Support · Preferred
• Customer service · Preferred
• Communication · Preferred
• Time management · Preferred
• Multi-Tasking · Preferred
• Attention to detail · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Support
• Patient Scheduling
• Medical Records Management
• EMR Systems
• Telemedicine Coordination
• Customer Service
• Communication
• Time Management
• Multi-tasking
• Attention To Detail
• Organizational Skills
• Problem Solving
• Patient Preparation
• Administrative Functions
• Quick Learning
• Management
• Electronic Medical Record
• Listening Skills
• Multitasking
• Sleep Apnea
• Sleep Medicine
• Telehealth
• Verbal Communication Skills
• Filing
• Prioritization
• Detail Oriented

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Medical Office Administrator
• Healthcare Administrator (General)
• Health Service Managers
• Medical and Health Services Managers

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