Cargo Office Agent - YYZ

Do you have a passion for aviation and love being part of a fast paced environment? We are looking for a dedicated individual to ensure smooth operations on the tarmac, Join our team and soar to new heights with a career at Menzies Aviation! About Us: Joining Menzies Aviation means becoming part of a world-class team that is driving excellence in the aviation industry. Are you passionate about delivering top-tier service, collaborating with diverse teams, and making a meaningful impact on the global aviation landscape? Take your career to new heights with Menzies, where every day brings opportunities to grow, innovate, and contribute to the future of air travel. Assists the Airline Account Supervisor in the day to day operation in the front office. Front facing with customers and telephone contact to be delivered in a courteous and professional manner. Essential Duties and Responsibilities: Examine manifests, bills of lading and air waybills to determine work procedures for accepting or releasing cargo. Compiles documents and data entry functions for import or export cargo shipments. Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests and cargo routing familiarization. Expedites shipment of cargo from Warehouse and assists customers in tracking their shipments. Notifies consignee or representative concerning arrival dates of shipment, customs clearance requirements and weight of shipment. Enter transactions for billing to consignee and airline customer prior to release of freight. Authorizes final approval for cargo release. Undertake acceptance procedures for export cargo shipments. Assists customers at the front counter including pick-up and delivery requests. Prepares invoices for charges, airline clients and management regarding freight movements. Work with CBSA, Transport Canada and other governmental agencies to clear shipments. Meets flights in order to exchange documents as required. Recognizes dangerous goods upon receiving. Complete mandatory security and other training as required. Must drive and have a drivers license, be available 7 days a weeks including holidays and must know French. Other duties as assigned. Requirements: Must be at least 18 years of age Must have high school diploma, GED or equivalent work experience Must be able to speak, read, and write in English proficiently Capable of repeating repetitive tasks Must be flexible and available to work all shifts including weekends and holidays Must be able to obtain and hold all required security clearances and passing a Transport Canada background check. Valid driver’s license with no violations over the past 5 years Familiarity with or ability to learn how to work within an IT cargo system environment. Proficient in MS Office

The Cargo Office Agent manages daily front office operations, including processing import and export cargo documentation and coordinating with customers. They are responsible for interpreting loading instructions, ensuring regulatory compliance, and facilitating the release of freight shipments.

Candidates must possess a high school diploma or equivalent and be proficient in English and French. A valid driver's license with a clean record and the ability to pass a Transport Canada security background check are mandatory.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Cargo operations
• Data entry
• Customer service
• Weight and balance interpretation
• Hazardous material identification
• Invoicing
• Shipment tracking
• Documentation management
• MS Office
• IT cargo systems
• Communication
• Problem solving
• Time management
• Attention to detail
• Hazardous Material Identification
• Bill Of Lading
• Professionalism
• Valid Driver's License
• Aviation
• Billing
• Management
• Customs Broking
• Data Entry
• English Language
• French Language
• Front Office
• Warehousing
• Operations

• Logistics
• Transportation
• Customer Service & Support
• Administrative
• Security & Safety
• Cargo Office Agent
• Customs Broker
• Clearing and Forwarding Aents
• Customs Brokers
• Compliance Officers

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week