Operations Supervisor

Job summary

The Operations Supervisor manages all shift facets, including health and safety, operational performance, and people development. Key duties include scheduling labor, monitoring KPIs, and maintaining strong customer relationships to ensure production goals are met.

Job details

JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities. Summary Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development. SHIFT: Tuesday to Saturday 10:30am-7:00pm Responsibilities Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure. Complete shift briefings to ensure the effective communication of relevant information to all employees. Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion, Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries, Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards. Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift. On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts. Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation. Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate. Maintain a clean and safe work environment. Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws. Accountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility. Assumes additional related responsibilities as required. Experience Five (5) years Distribution experience (3PL experience would be an asset) At least two (2) years supervisory experience, preferably in a 3PL Operations role Computer literacy in MS software. Proficiency with Warehouse Management Systems (WMS) Exemplary attendance and punctuality COMPETENCIES Customer Centricity Fostering Culture Collaboration Problem Solving & Decision Making Managing Through Change Developing Self & Others Planning & Results Orientation Communication Always Improving Mindset Business & Financial Savvy EDUCATION Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience. Why Join Us Work in an environment where safety is our first priority The opportunity to build a career with a growing company Medical, dental, and vision coverage for you and your family Life and disability insurance Wellness programs to support your family’s well-being A Retirement Savings Program with a company match Company team wear allowance Employee Appreciation Day Company sponsored social events Community volunteering We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

What you’ll do

The Operations Supervisor manages all shift facets, including health and safety, operational performance, and people development. Key duties include scheduling labor, monitoring KPIs, and maintaining strong customer relationships to ensure production goals are met.

Requirements

Candidates need five years of distribution experience, including at least two years in a supervisory role, preferably within 3PL operations. Proficiency in MS software and Warehouse Management Systems (WMS) is required, with a college diploma in Business or Logistics preferred.

Benefits

• Medical Coverage • Dental Coverage • Vision Coverage • Life Insurance • Disability Insurance • Wellness Programs • Retirement Savings Program With Company Match • Company Team Wear Allowance • Employee Appreciation Day • Company Sponsored Social Events • Community Volunteering

Listed skills

• Continuous Improvement · Preferred
• Operational Efficiency · Preferred
• Problem solving · Preferred
• Budgeting · Preferred
• Decision Making · Preferred
• Quality Control · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Labour Scheduling
• KPI Tracking
• Warehouse Management Systems (WMS)
• People Development
• Health and Safety Compliance
• Customer Relationship Management
• Performance Appraisals
• Continuous Improvement
• Logistics Management
• Problem Solving
• Decision Making
• Budgeting
• Conflict Resolution
• Operational Efficiency
• Quality Control
• Communication

Job areas

• Logistics
• Management & Leadership
• Transportation
• Manufacturing
• Security & Safety