Manager, System Risk Modeling & Intelligence

Job summary

The Manager will lead the development and execution of safety, risk, and reliability modeling for GO Rail, GO Bus, and UP Express operations. They will also manage a team of performance advisors to provide data-driven insights that support senior leadership decision-making and vendor accountability.

Job details

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario. At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team. In Engineering and Safety division we play a key role in ensuring the safe, reliable, and cost-effective service of our transit system as the Metrolinx engineering technical authority and owner of more than $20 billion in assets and growing to $60 billion by 2030. To promote an equitable, diverse, and inclusive environment, we provide the following: * Parental Leave Top-Up * Lactation Accommodation * Competitive Pension Plan * Annual Learning Reimbursement * Mentorship Program * Recognition of Prior Public Sector Service for Vacation Entitlements * Free GO Network Travel Our System Safety and Engineering Management Office is looking for a Manager, System Risk Modeling and Intelligence. The Manager will lead development and execution of analysis, modeling, reporting and insights for the safety, risk, and reliability of our GO Rail, GO Bus and UP Express business, as well as supporting other financial, operational and safety KPI that measure the health of Metrolinx and holding vendor and third party commercially and operationally accountable for performance. This role drives effective measurement and improvement to protect our reputation with customers, the government and future ridership revenue growth. What will I be doing? * Lead analysis, modeling, reporting and insights for the primary source data on the safety, risk, and reliability of our GO Rail, GO Bus and UP Express business. * Provides single source data to senior leaders within the organization that is used in commercial discussions (Ex. liquidated damages, where to focus improvement) with partners * Provides teams such as operational planning, service design, engineering and safety with data analysis inputs into service planning simulation tools to assess the impacts to new/revised train service plans and future state infrastructure requirements. As well as provide MX with monthly and annual forecasting of safety, risk, and reliability performance with an effort to hold operations and asset teams across Metrolinx in CPG, RT and Operations accountable for their performance. * Leads a team of technical senior and junior performance advisors to perform timely deep dive reports for emerging issues or trends for senior executives. This work helps executive understand where issues are, so they can make informed decisions on service reductions, deployment of additional human and financial resources and where transformational change maybe required. * Drives lean adoption through execution of analysis to identify root causes and the Plan-Do-Check-Act cycle to improve outcomes, which drives customer satisfaction, revenue and efficiency of operations. * Leads the overall Reliability, Availability, Maintainability and Safety (RAMS) risk and performance regime for Metrolinx in accordance with EN50126 ensuring a successfully integrated RAMS program for all assets and capital works. * Communicates and provides support to both internal and external stakeholders to enhance and achieve organizational goals * Keeps up to date on emerging trends, behaviors and industry best practices by researching, developing, and maintaining awareness of industry best practices * Establishes processes, controls and measures to ensure appropriate expense allocation, cost management, and overall fiscal responsibility * Develop and maintain an environment of positive collaboration through strong working relationships and linkages between business units and departments; and between Metrolinx and others. * Manages and directs staff (e.g. defines roles, responsibilities, and expectations); delivers timely feedback to ensure a cohesive operational unit and the optimum use of team skills; manages staff and monitors work assignments to ensure adherence to timelines; monitors the achievement of performance objectives; develops and implements action plans to address performance gaps What Skills and Qualifications Do I Need? * Completion of a degree in Engineering, Business Administration, Data Analytics, Statistics, or a related discipline – or a combination of education, training and experience deemed equivalent * Demonstrated years of leadership experience * Professional Engineering designation is an asset * Interpersonal and oral/written/presentation skills to liaise with all levels within the organization; to work effectively with specialists across multiple sectors * Project management skills, including work planning, monitoring and evaluation expertise, to manage multiple projects with competing priorities and tight deadlines * Knowledge of performance analytics to monitor project performance and quality and to collaborate on continuous improvement initiatives * Proven leadership, interpersonal and mentoring skills with the ability to clearly articulate creative ideas and direction to staff * Interpersonal and oral/written/presentation communication skills * Proficiency in MS Office (e.g. Outlook, Word, Excel, PowerPoint, etc.) Don’t Meet Every Requirement? If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team. We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations. Accommodation: Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email hr.recruitment@metrolinx.com. Application Process: All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER. #LI-MM3

What you’ll do

The Manager will lead the development and execution of safety, risk, and reliability modeling for GO Rail, GO Bus, and UP Express operations. They will also manage a team of performance advisors to provide data-driven insights that support senior leadership decision-making and vendor accountability.

Requirements

Candidates must possess a degree in Engineering, Business Administration, Data Analytics, Statistics, or a related field, along with demonstrated leadership experience. Strong project management, analytical, and communication skills are required to manage complex transit system performance and stakeholder relationships.

Benefits

• Parental Leave Top-Up • Lactation Accommodation • Competitive Pension Plan • Annual Learning Reimbursement • Mentorship Program • Recognition of Prior Public Sector Service for Vacation Entitlements • Free GO Network Travel

Listed skills

• Performance Reporting · Preferred
• Leadership · Preferred
• Communication Skills · Preferred
• Project management · Preferred
• Process Improvement · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Risk Modeling
• Data Analytics
• Performance Reporting
• Leadership
• Project Management
• Strategic Planning
• Reliability Engineering
• Safety Management
• Process Improvement
• Stakeholder Management
• Financial Forecasting
• Lean Methodology
• RAMS
• Operational Planning
• Communication Skills
• Data Analysis
• Mentorship
• Presentations
• Engineering Management
• Communication
• Key Performance Indicators (KPIs)
• Planning
• Operations
• Reliability
• Lean Manufacturing
• Microsoft PowerPoint
• Microsoft Excel
• Continuous Improvement Process
• Business Administration
• Microsoft Outlook
• Microsoft Office
• Writing
• Revenue Growth
• Customer Service
• Forecasting
• Maintainability
• Legislation
• Statistics
• Cost Management
• Project Performance
• Disabilities
• Balanced Budgeting
• Reliability Availability Maintainability And Safety Software
• Performance Analytics
• Service Design
• Payment Systems
• System Safety
• PDCA Cycle
• Defining Roles And Responsibilities
• Service Planning

Job areas

• Management & Leadership
• Transportation
• Data & Analytics
• Engineering
• Government & Public Sector
• Model Risk Manager
• Risk Manager
• Management and Organization Analysts
• Financial Risk Specialists