Inside Sales Specialist

Job summary

The Inside Sales Specialist manages the full sales cycle for product inspection parts, including identifying customer requirements, preparing quotations, and closing sales. They also collaborate with internal teams to resolve customer issues and maintain data integrity within CRM and ERP systems.

Job details

Our Opening and Your Responsibilities As an Inside Sales Specialist, Product Inspection Parts you will be responsible for managing parts sales activities for direct customers, and internal stakeholders throughout Canada. You will provide sales and technical support for Product Inspection spare and replacement parts, from identifying customer requirements and researching parts to preparing quotations and closing sales. Additional responsibilities: * Manage incoming demand such as phone calls, emails, leads, service requests, and website inquiries with quality, urgency, and timely follow-up. * Support customers and field sales teams by providing assistance with product inquiries, parts identification, quotations, order status, invoicing, returns, and issue resolution. * Research and identify replacement and spare parts for Product Inspection equipment * Prepare accurate and timely parts quotations and proactively follow up to maximize quote-to-order conversion. * Manage the complete inside sales cycle for Product Inspection parts opportunities from inquiry through order closure. * Identify and develop cross-selling and upselling opportunities within the installed customer base to generate qualified leads for products, services, upgrades, and preventive maintenance offerings. * Qualify, nurture, and route leads to the appropriate sales channel while maintaining ownership of customer communication throughout the process. * Actively drive revenue growth through planned sales activities, outbound customer outreach, quotation follow-up, and promotional campaigns. * Build and maintain strong working relationships with Sales Engineers, Service Technicians, Field Sales Representatives, and key customer contacts. * Collaborate with Customer Service, Engineering, Production, Operations, and Order Management teams to resolve customer issues and ensure customer satisfaction. * Maintain a strong understanding of Product Inspection equipment, applications, spare parts offerings, and customer processes. * Develop and maintain proficiency in internal systems including SAP, CRM, and other sales and marketing tools. * Ensure CRM data integrity by validating and updating customer information, installed base records, opportunities, and sales activities. What You Need to Succeed * College diploma or university degree in Business, Engineering, Technical Studies, or a related field, or equivalent experience. * 3+ years of inside sales, customer service, technical support, or parts sales experience. * Experience preparing quotations and managing customer accounts. * Strong technical aptitude and ability to interpret engineering drawings and product documentation. * Bilingual (English/French) may be required * Strong organizational, time management, and problem-solving abilities. * Experience working with ERP and CRM systems such as SAP and Salesforce. Our Offer to You * Medical, dental, prescription drug, and vision care coverage through RBC, effective the first day of the month after 30 days of employment * And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits * Global market strength and worldwide leadership in weighing * A brand name that is identified worldwide with precision, quality, and innovation * Thousands of patents, design and innovation awards * A commitment to extraordinary service on our state-of-the-art equipment About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com. Equal Opportunity Employment We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, sex, sexual orientation, gender identity, age, ethnic origin, disability, or any other characteristic protected by the Ontario Human Rights Code and the Employment Standards Act. We are committed to creating an inclusive, equitable and accessible work environment. If you are an individual with a disability and you need assistance or an accommodation during the application, interviewing or employment process, please contact us at bilal.malik@mt.com so we can discuss in confidence a suitable accommodation. For those who prioritize precision, Mettler Toledo is precisely where you belong. Job Reference # 23102 Preferred Location Ontario Mississauga Job Type Full-time Legal Entity MT-CDN Mississauga MO 2915 Argentia Rd #6, Mississauga ON L5N 8G6 Canada +1 (800) 638-8537

What you’ll do

The Inside Sales Specialist manages the full sales cycle for product inspection parts, including identifying customer requirements, preparing quotations, and closing sales. They also collaborate with internal teams to resolve customer issues and maintain data integrity within CRM and ERP systems.

Requirements

Candidates must have a college diploma or university degree in a relevant field and at least 3 years of experience in inside sales or technical support. Proficiency in SAP, CRM systems, and the ability to interpret technical documentation are required.

Benefits

• Medical coverage
• Dental coverage
• Prescription drug coverage
• Vision care coverage
• Paid time off
• Short-term disability
• Long-term disability
• Basic life insurance
• Business travel insurance
• Employee assistance program
• Domestic partner benefits

Listed skills

• SAP · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• ERP · Preferred
• Account Management · Preferred
• Upselling · Preferred
• Salesforce · Preferred
• Technical Support · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside sales
• Customer service
• Technical support
• Parts sales
• Quotation preparation
• Account management
• Technical aptitude
• Engineering drawing interpretation
• SAP
• Salesforce
• CRM
• ERP
• Lead generation
• Cross-selling
• Upselling
• Problem-solving
• Inside Sales
• Product Inspection
• Promotional Campaigns
• Order Management
• Customer Contacts
• Cross-Selling
• Time Off Management
• Bilingual (French/English)
• Research
• Customer Relationship Management
• Customer Service
• Customer Communications Management
• Data Integrity
• Employee Assistance Programs
• Engineering Drawings
• Enterprise Resource Planning
• Optometry
• Sales
• International Finance
• Leadership
• Marketing
• Innovation
• Invoicing
• Problem Solving
• Medical Prescription
• Operations
• Order Management Systems
• Quotations
• SAP Applications
• SAP CRM
• Time Management
• Revenue Growth
• Prioritization
• Technical Acumen

Job areas

• Sales
• Customer Service & Support
• Manufacturing
• Engineering
• Administrative
• Inside Sales Specialist
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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