Workforce Management Specialist - The Cosmopolitan

Job summary

The Workforce Management Specialist manages high-volume scheduling, timekeeping, and staffing requirements across the property. They also monitor key performance indicators and collaborate with department leaders to optimize scheduling efficiency and compliance.

Job details

Las Vegas, Nevada The SHOW Comes Alive At MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. The Job As a Workforce Management Specialist, you’ll be at the heart of what keeps our property running seamlessly. In this dynamic, high-impact role, you will support every department across the property by managing high-volume scheduling needs, ensuring accurate timekeeping for all employees, and partnering closely with leaders to anticipate and fulfill staffing requirements. Your keen attention to detail and ability to balance multiple priorities will help set every team up for success, creating a seamless experience for both employees and our guests. THE STARTING RATE: $22.50 The Day-to-day Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts Serve as a subject matter expert on Workforce Management software and processes Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies Suggest scheduling changes and create new business models Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements Track, monitor, and communicate all system issues and downtime Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis The Ideal Candidate Must be 21 years of age or older 2+ years of prior relevant experience required The Perks & Benefits Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off-shift Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community View Job Description https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16138 Are you ready to JOIN THE SHOW? Apply today!

What you’ll do

The Workforce Management Specialist manages high-volume scheduling, timekeeping, and staffing requirements across the property. They also monitor key performance indicators and collaborate with department leaders to optimize scheduling efficiency and compliance.

Requirements

Candidates must be at least 21 years of age and possess at least two years of relevant experience. Proficiency in workforce management software and strong analytical skills are required to succeed in this role.

Benefits

• Wellness incentive programs • Hotel discounts • Food and beverage discounts • Retail discounts • Entertainment discounts • Travel discounts • Electronics discounts • Online shopping discounts • Free meals • Free parking • Health and income protection benefits • Professional development • Networking opportunities • Volunteer opportunities

Listed skills

• Problem solving · Preferred
• Attention to detail · Preferred
• Data analysis · Preferred
• Communication · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Workforce management
• Scheduling
• Timekeeping
• Staffing
• Data analysis
• Key performance indicators
• Service level management
• Labor agreement compliance
• Communication
• Attention to detail
• Problem solving
• Business modeling

Job areas

• Hospitality
• Management & Leadership
• Administrative
• Data & Analytics