Service Navigator

Job summary

Conduct initial housing intakes, assess client needs, and connect new clients with appropriate housing team members, services, and community resources. Maintain client and By-Name-List documentation, compile program data, collaborate with colleagues and partner agencies, and participate in agency activities and a rotating on-call schedule.

Job details

Employment Opportunity: Service Navigator Location: Halifax, NS Salary Range: $ 58,000.00 Employment Term: November 2026 -March 31, 2027 (possibility of Annual renewal), Full time hours (35 hours/ week), Reports To: Service Navigation Coordinator General Description Mi’kmaw Native Friendship Centre is centrally located in the urban Indigenous community of Halifax and is looking for One (1) Service Navigator (SN). As a part of the Service Navigation & Housing Teams, The Service Navigator is primarily responsible for being the first point of contact for all clients seeking housing support at the Mi’kmaw Native Friendship Centre. This position requires administrative skills and experience with completing assessments, creating forms, and inputting data. The Service Navigator will be completing initial intakes twice per week for the housing drop-in and triage new clients to the appropriate housing team member. This position will not have a client caseload but work with all new clients to access the services and support that are most appropriate for their unique needs. Key Responsibilities Utilize and maintain the Mi’kmaw Native Friendship Centre’s (MNFC) database. Build relationships with clients and work collaboratively with them to achieve their goals while prioritizing client autonomy and choice Complete documentation for the By-Name-List (BNL) and submit all new clients who consent to have their information shared to the BNL. Offer information on emergency and community resources to clients. Participate in agency responsibilities including but not limited to; team meetings, representing the agency at community meetings, safety, and monitoring. Work collaboratively with all team members and partnering agencies to achieve desired excellent service and outcomes Maintain confidentiality, privacy and clear boundaries. Excellent written and oral communication, interpersonal and relationship building skills. Will be required to work on call for one week of a rotational on call schedule Compile statistics and data that will assist with the outcomes and evaluation of this housing initiative Commit to the development of the MNFC and participate in internal committees, projects and activities Assist in program and service development to ensure that quality, effective and client-centred programs and services are delivered Qualifications Diploma / certification in community social services and/ or office administration; or education in mental health, addictions, concurrent disorders/ co-occurring disorders and social work. One year of recent, related work experience with an emphasis on administrative skills Or an equivalent combination of education, training and experience Comprehensive understanding of Indigenous, women’s, trans gender issues, poverty, homelessness and their root causes Comprehensive knowledge of community resources, programs, services including ESIA, local/ provincial housing, subsidy programs and residential tenancy rights and regulations Knowledge in Indigenous ways of knowing and being considered an asset. Excellent verbal and written communication and interpersonal skills Experience using Microsoft Office (word, excel, outlook, access, power point) Core Competency Training an asset: Mental Health First Aid, ASIST and NVCI Required Vulnerable Sector Check & Child Abuse Registrar must be provided prior to start of position. Indigenous Ancestry considered an asset Application Deadline: October 13th 2026 at noon Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title. The Mi’kmaw Native Friendship Centre is an equal opportunity employer; and complies with all fair employment practices laws. We are committed to providing a workplace free form unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person’s race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veterans status, disability unrelated to job requirements, ethnicity, genetic information, military service, political affiliation, marital status and pregnancy or other protected status. Qualified Indigenous applicants will be given priority in accordance with the Aboriginal Employment Preference Policy of the Canadian Human Rights Commission. The Mi’kmaw Native Friendship Centre (MNFC) reserves the right to refuse all applications for employment. The MNFC will not assume any expenses related to this or any job application process included and not limited to travel, relocation, and application development. Only those applicants who are screened in for an interview will be contacted.

What you’ll do

Conduct initial housing intakes, assess client needs, and connect new clients with appropriate housing team members, services, and community resources. Maintain client and By-Name-List documentation, compile program data, collaborate with colleagues and partner agencies, and participate in agency activities and a rotating on-call schedule.

Requirements

Requires a diploma or certification in community social services or office administration, or relevant education in mental health, addictions, concurrent disorders, or social work, plus one year of recent related experience emphasizing administrative skills or an equivalent combination. Candidates should have knowledge of Indigenous and other marginalized communities, housing and community resources, and Microsoft Office; a vulnerable sector check and child abuse registry check are required before starting.

Listed skills

• Data entry · Preferred
• Documentation · Preferred
• written communication · Preferred
• interpersonal skills · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Intake And Assessment
• Administrative Skills
• Database Management
• Data Entry
• Client Relationship Building
• Client-Centred Service
• Housing Navigation
• Community Resource Knowledge
• Documentation
• Data Compilation And Reporting
• Written Communication
• Verbal Communication
• Interpersonal Skills
• Confidentiality
• Microsoft Office
• Interagency Collaboration

Job areas

• Social Services
• Customer Service & Support
• Administrative

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