Technology Support Analyst

Welcome to MIC Medical Imaging! At MIC, our uncompromising commitment to excellence in diagnostic imaging, coupled with our investment in technology and quality patient care, instills confidence in patients and physicians across the communities we serve. We are an innovator in the healthcare industry, a recipient of the consumer choice award for business excellence, and a talent destination for over 500 team members. Our staff are passionate about improving the healthcare journey for patients and their family members, and proudly support local organizations working towards the same goal. If you are looking for a meaningful career opportunity, our organization could be the perfect fit! The Opportunity The Information Technology team at MIC is a collaborative and dynamic group of professionals specializing in IT infrastructure, diagnostic imaging technology, and clinical application support. Team members work closely together to ensure the seamless operation of day-to-day services, support strategic projects, and maintain best-in-class clinical systems across the organization. We are seeking a Technology Support Analyst to provide first-line technical support to internal staff. The successful candidate will possess a strong aptitude for technology and problem-solving, with the ability to analyze, diagnose, and resolve a wide range of technical issues. This role requires excellent customer service skills and the ability to support both routine requests and more complex system and application challenges in a fast-paced healthcare environment. Status: Full-time permanent Location: #203, 11010 – 101 Street NW, Edmonton, AB T5H 4B9 Hybrid: Required to work three (3) days a week in office after probation period. First three months in office five (5) days a week. Hours: 8:00am – 4:00pm Role and Responsibilities Key Responsibilities: Manage the IT Helpdesk ticketing system by prioritizing, tracking, and assigning support requests to the appropriate team members as required. Provide Tier I and Tier II technical support for end users, including hardware, software, VoIP phone systems, and mobile devices. Troubleshoot and provide support for clinical applications used by radiologists and technologists, including: InteleRad PACS MedInformatix RIS Clario Smart Worklist Nuance PowerScribe 360 (PS360) Paxera VNA Administer user account lifecycle management, including onboarding, offboarding, and account modifications across various systems. Develop and deliver user training sessions and create self-service training materials and documentation. Ensure all support requests, troubleshooting activities, and resolutions are accurately documented within the ticketing system. Maintain timely response and resolution of service requests in accordance with established service standards. Deliver user support and training in a professional, efficient, and customer-focused manner. Continuously expand technical knowledge and develop proficiency in emerging systems, technologies, and business applications as required. Required Qualifications 1 to 3 years of experience in a desktop support, technical support, or IT service desk role. Post-secondary education in Computer Technology, Computer Science, Information Technology, or a related field. Strong analytical, troubleshooting, and problem-solving skills. Demonstrated ability to work independently as well as collaboratively within a team environment. Valid driver's license, reliable transportation, and the ability to lift up to 50 lbs. Working knowledge of Microsoft environments, including Windows 10, Windows 11, and Microsoft Server platforms. Proficiency with Microsoft Office applications, including Outlook, Word, and Excel. Knowledge of Active Directory, DNS, DHCP, TCP/IP, virtualization technologies, and mobile device administration. Excellent verbal and written communication skills, with a strong commitment to customer service. Posting Closing Date: August 30, 2026 The MIC Story MIC Medical Imaging is Canada’s largest radiology partnership, with more than 100 radiologist physicians and over 500 technologists and support staff. MIC serves the greater Edmonton area, offering a wide range of diagnostic imaging services, including x-ray, ultrasound, MRI, CT, and more. MIC is an expert and trusted partner to Edmonton and surrounding area. MIC Medical Imaging Radiologists play an essential role in 17 Edmonton area hospitals and community health centres. We are proud to extend the same expert level of diagnostic imaging to practitioners and patients through our 15 community-based clinics in Edmonton, St. Albert, Ft. Saskatchewan and Sherwood Park. We boast the largest group of sub-specialized radiologists in the province, unique work environments, state-of-the-art equipment, learning and development training, career advancement opportunities, and more. MIC is committed to supporting local organization such as the United Way, Mercy Ships Imaging Excellence Starts with Healthy, Engaged Employees Our people form the foundation for imaging excellence and are the reason practitioners, patients, hospitals, and professional sports teams like the Edmonton Oilers trust us with their medical imaging needs. We take care of our employees, so that they will take care of our patients. At MIC, we provide: Competitive compensation Flexible work commitments to accommodate life changes (i.e. full time, part time, casual) Comprehensive health and dental coverage Vacation allocated on years of services Employer-sponsored pension program (RPP) Professional learning and development opportunities Supports to improve the physical and mental health of our employees Vacation Purchase-Sell Program: provide increased flexibility and support the changing lifestyle needs of our employees Recognition events including an annual staff holiday party, site celebrations, and social events for staff and their families. MIC Medical Imaging is an equal opportunity employer committed to diversity in the workplace. If you are passionate about health care and possess the knowledge, skills, and experience we are looking for, please submit your application today. Please note only qualified individuals selected for an interview will be contacted. Thank you for considering MIC Medical Imaging during your career search. What are you waiting for? Jump-start your career at MIC Medical Imaging. Apply today!

The Technology Support Analyst manages the IT helpdesk ticketing system and provides Tier I and Tier II technical support for hardware, software, and clinical applications. They are also responsible for user account lifecycle management and delivering user training sessions.

Candidates must have 1 to 3 years of experience in a technical support role and post-secondary education in a computer-related field. Strong analytical, troubleshooting, and customer service skills are required, along with knowledge of Microsoft environments and network protocols.

• Competitive compensation • Flexible work commitments • Comprehensive health and dental coverage • Vacation allocated on years of services • Employer-sponsored pension program • Professional learning and development opportunities • Physical and mental health support • Vacation Purchase-Sell Program • Recognition events

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Technical support
• Helpdesk management
• Troubleshooting
• Hardware support
• Software support
• VoIP phone systems
• Mobile device administration
• Clinical application support
• User account lifecycle management
• User training
• Active Directory
• DNS
• DHCP
• TCP/IP
• Virtualization technologies
• Customer service
• Healthcare Industry Knowledge
• Technical Issues
• Lifting Ability
• Microsoft Windows 10
• IT Infrastructure
• Service Standards
• Valid Driver's License
• Microsoft Excel
• Technical Support
• Mental Health
• Customer Service
• Clinical Systems And Networks
• Communication
• Community Health
• Computer Science
• Information Technology
• Dynamic Host Configuration Protocol (DHCP)
• Desktop Support
• Medical Ultrasonography
• Help Desk Support
• Issue Tracking
• Problem Solving
• Magnetic Resonance Imaging
• Microsoft Outlook
• Microsoft Office
• Microsoft Servers
• Radiology
• Self Service Technologies
• Troubleshooting (Problem Solving)
• Virtualization
• Lifecycle Management

• Technology
• Healthcare
• Customer Service & Support
• Administrative
• Technology Support Analyst
• Technical Consultant / Analyst
• Systems Analysts
• Computer Occupations, All Other

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Aug 31, 2026

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week