Service Advisor

Job summary

The Service Advisor supports the Shop Manager in optimizing retail sales and shop profitability while delivering superior customer service. Responsibilities include developing estimates, sourcing parts, and interpreting inspection results for customers.

Job details

Benefits: Free uniforms Health insurance Opportunity for advancement Training & development Vision insurance Dental insurance At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. Responsibilities The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and profitability while delivering superior customer service, including: Develop and present estimates, source parts and sell jobs to customers Interpret inspection results (working with Technician) and present results to customers Deliver superior customer service while listening and consulting customers Contributing to the effectiveness of peers to promote success Increase and optimize retail sales and shop profitability, achieving or exceeding shop objectives and goals Maximize the safety and well-being of the shop employees and to be a good corporate citizen in the communities within which the shop operates Qualifications General automotive knowledge 1 year experience in the automotive industry Excellent customer service skills Good communication skills Team-building skills Valid driver’s license Ability to work a flexible schedule including weekends, evenings, and holidays

What you’ll do

The Service Advisor supports the Shop Manager in optimizing retail sales and shop profitability while delivering superior customer service. Responsibilities include developing estimates, sourcing parts, and interpreting inspection results for customers.

Requirements

Candidates must have general automotive knowledge and at least one year of experience in the automotive industry. Excellent customer service, communication, and team-building skills are required, along with a valid driver's license.

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Dental insurance

Listed skills

• Customer service · Preferred
• Communication Skills · Preferred
• Team building · Preferred
• Sales · Preferred
• Conflict Resolution · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automotive knowledge
• Customer service
• Communication skills
• Team-building
• Sales
• Estimating
• Parts sourcing
• Inspection interpretation
• Conflict resolution
• Time management
• Automotive Knowledge
• Automotive Service Excellence (ASE) Certification
• Valid Driver's License
• Automotive Industry
• Automotive Services
• Customer Service
• Communication
• Consulting
• Retail Sales
• Team Building
• Vision Insurance

Job areas

• Customer Service & Support
• Retail
• Trades
• Management & Leadership
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

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