Service Writer

Job summary

The Service Writer coordinates automotive repair transactions, manages retail sales, and presents estimates to customers. They also oversee store operations, ensure safety compliance, and provide training to service staff.

Job details

Benefits: Company parties Competitive salary Employee discounts Flexible schedule Free uniforms Opportunity for advancement Training & development Tuition assistance At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. Responsibilities The purpose of this position is to enhance the retail sales and profitability of a store through coordinating and scheduling automotive repair service transactions and responding to related customer service issues. Develop and present estimates, source parts and sell jobs to customers Interpret inspection results (working with Technician) and present results to customers Oversee the processes of work order preparation and scheduling Respond to customer service concerns and problems Act in a store management capacity as needed on day-to-day operational activities Enhance the effectiveness of Human Resources and quality of service through providing training to service providers Monitors and control facility and asset utilization Enforce compliance with environmental and safety regulations and statutes Qualifications Associate Degree or Equivalent At least 1-year related experience in the automotive service business ASE certifications as required Current and valid driver’s license Supervisory and management skills Service diagnosis and technical skills Business mathematical aptitude Ability to work a flexible schedule including weekends, evenings, and holidays

What you’ll do

The Service Writer coordinates automotive repair transactions, manages retail sales, and presents estimates to customers. They also oversee store operations, ensure safety compliance, and provide training to service staff.

Requirements

Candidates must possess an associate degree or equivalent and at least one year of experience in the automotive service industry. ASE certifications and a valid driver's license are required for this role.

Benefits

• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Tuition assistance

Listed skills

• Customer service · Preferred
• Training · Preferred
• Safety Compliance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automotive repair
• Retail sales
• Customer service
• Service scheduling
• Estimating
• Parts sourcing
• Inspection diagnosis
• Store management
• Training
• Asset utilization
• Safety compliance
• Business mathematical aptitude
• Supervisory skills
• Technical skills
• Automotive Service Excellence (ASE) Certification
• Valid Driver's License
• Automotive Services
• Management
• Customer Service
• Mathematics
• Retail Sales
• Scheduling

Job areas

• Retail
• Customer Service & Support
• Management & Leadership
• Trades
• Service Writer
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

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