Opportunities for Bilingual Customer Service Representatives (6-Month Contract)

Job summary

Respond to customer inquiries by phone and website, aiming to resolve issues on the first contact and provide timely, professional service. Enter pickup and delivery information, coordinate special freight movements, trace shipments, research adjustments, and support the team.

Job details

Job Description Midland Transport is looking for a motivated individual to work as a Bilingual Customer Service Representative (6 months contract) based in Head Office Location, Dieppe, NB. We are looking for someone who has the drive to go above and beyond the call of duty in providing Superior Quality Service for our customers. The new addition to our team will be responsible for providing one call resolution in responding to inquiries from our toll-free customer service line as well as our website. The position is Monday to Friday day shift. Benefits To Joining Midland: Competitive wages A dynamic, safe, and rewarding work environment Free parking onsite, fitness center open 24/7, and an onsite cafeteria Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies. Responsibilities Respond to inbound call inquiries in a professional and timely manner, with a focus on customer satisfaction Ensure first call resolution through problem-solving and effective call handling Enter pickups and deliveries on timely and precise manner Coordinate special movement of freight, trace shipments and research adjustments Deliver excellent customer service in accordance with the company's values and policies Support other team members by contributing to the team effort Qualifications Education Required: Minimum High School diploma Years of Experience Required: <2 years Bilingualism is mandatory (French and English) Exceptional verbal, written and listening communication skills Strong problem-solving skills The ability to work effectively and efficiently with both internal and external customers Ability to work in a fast-paced environment and handle multiple tasks simultaneously Ability to work both independently and in a team environment Knowledge of Microsoft Office suit Knowledge of telephone systems and AS400 system as an asset Post-secondary education and call center experience in a fast paced environment, along with knowledge of the transportation industry are definite assets About Us Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly. We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

What you’ll do

Respond to customer inquiries by phone and website, aiming to resolve issues on the first contact and provide timely, professional service. Enter pickup and delivery information, coordinate special freight movements, trace shipments, research adjustments, and support the team.

Requirements

A high school diploma and fluency in both French and English are required, along with strong communication and problem-solving skills. Candidates should be able to work efficiently in a fast-paced environment, handle multiple tasks, and serve customers independently and as part of a team; post-secondary education and relevant call center or transportation experience are assets.

Benefits

• Competitive Wages
• Free Onsite Parking
• 24/7 Fitness Center
• Onsite Cafeteria
• Career Growth Opportunities

Listed skills

• Bilingual communication · Preferred
• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Data entry · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual Communication
• Customer Service
• Verbal Communication
• Written Communication
• Active Listening
• Problem-Solving
• Call Handling
• First-Call Resolution
• Data Entry
• Freight Coordination
• Shipment Tracking
• Research and Adjustments
• Multitasking
• Microsoft Office
• Telephone Systems
• AS400

Job areas

• Customer Service & Support
• Transportation
• Logistics

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