AV/VC Onsite Support Technician

Job summary

Milestone Technologies is looking for a technician with a passion for live events, audio-visual experience, and a commitment to program excellence to join our AV/VC and Event Operations Team. The AV/VC and Event Operations Team provides comprehensive event production services, and day to day AV Operations support. This role acts as the point of contact for AV operational work, including break/fix, vendor facilitation, and ‘sweeps’ of our AV spaces. Events may range from small team meetings with a simple video conferencing to large company-wide productions with streaming/recording/video assets…

Job details

Milestone Technologies is looking for a technician with a passion for live events, audio-visual experience, and a commitment to program excellence to join our AV/VC and Event Operations Team. The AV/VC and Event Operations Team provides comprehensive event production services, and day to day AV Operations support. This role acts as the point of contact for AV operational work, including break/fix, vendor facilitation, and ‘sweeps’ of our AV spaces. Events may range from small team meetings with a simple video conferencing to large company-wide productions with streaming/recording/video assets. Please note this position is located in Old Toronto and requires five days a week on-site. Responsibilities ● Own day to day AV/VC and Event Operations in the local office ● Proactively monitor health dashboards across various AV services ● Primary POC for AV conference room sweeps and ensure all conference rooms are functional ● Collaborate and troubleshoot with Helpdesk Technicians globally ● Work with AV team on operational tasks such as break/fix or in-room support ● Collaborate and escalate issues in a timely manner with AV Engineering ● Perform hardware/system upgrades ● Review client requests and provide technical direction for the planning, scheduling, and, delivery of services ● Execute AV productions as assigned, whether in the studio or a live event ● Operate PTZ cameras, video switchers, digital audio mixers, and Crestron routing systems for large and medium scale events ● Manage streaming encoding and quality during live events; trim and deliver recorded events ● Act as the technical POC during board meetings and high-profile conference calls ● Oversee vendor technicians on larger scale events ● Contribute to management and documentation of on-site equipment and protocols Skills ● HS Diploma or GED required ● Minimum 2+ years of AV/Event production in a corporate environment ● Minimum 5 years experience with AV/VC Event Support ● Preferred knowledge of tools: ○ Video conferencing - Google Meet, Zoom, Teams, etc. ○ Slack, Domotz, Crestron, XPanel, Google Admin, Robin, Logitech Sync, Rockbot ● Experience owning an event end to end from event request to technical execution ● Operational experience with event production equipment such as soundboards, audio mixers, camera controllers, video switchers, streaming codecs, microphones, etc ● Working knowledge of editing software, basic cinematography, and lighting ● Previous experience in customer-facing or client support role ● Versed in Apple OS, presentation software like Keynote, and PPT ● Ability to navigate and troubleshoot AV Signal Flow ● Ability to lead and respond to changes in a short time frame; stay cool under pressure ● Excellent interpersonal and communication skills ● Love of video production and everything that comes with live productions #LI-NL1

Listed skills

• Software · Preferred
• Production · Preferred
• Technical · Preferred
• Interpersonal · Preferred
• Health · Preferred
• Client · Preferred
• Execution · Preferred
• Documentation · Preferred
• Communication · Preferred
• Communication Skills · Preferred
• Facilitation · Preferred
• Customer · Preferred

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