Milestone Technologies, Inc.Verified Job Source

IT Support Technician L1

Vancouver, BC
On-site
Posted Sep 27, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Apply by: Oct 25, 2026
Posting language: English
Working hours: 40 hours per week
Seniority: Entry level

Job summary

Set up and move computers and workstations, provide walk-in support for basic hardware, software, and connectivity issues, and escalate unresolved problems. Maintain hardware inventory and asset records, handle equipment preparation and shipping, and identify opportunities to improve the IT environment.

Job details

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview The IT Support Technician (L1) supports the efficient day-to-day operations of the IT department by managing tasks such as computer setups, desk moves, and hardware inventory maintenance. Additionally, the Technician provides support to corporate employees who are experiencing hardware, software, or network connectivity issues. Responsibilities Perform desk and computer moves, including setting up Windows, Linux, and macOS environments using Standard Operating Environment (SOE). Troubleshoot basic connectivity issues and escalate unresolved issues to internal teams. Deliver and manage computer accessories and hardware inventory. Calibrate monitors and assist with hardware shipping, tagging, and unboxing. Ensure organized storage and flag inventory needs with procurement. Maintain accurate asset assignments in Asset Management System. Handle daily walk-in support and administrative tasks. Identify areas for IT environment improvements and suggest solutions. Participate in stock audits and manage minimum inventory levels. Be flexible to accommodate production demands, including physical tasks like lifting heavy equipment Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. ***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers*** It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com Please be advised of the following official Milestone Technologies recruitment policies: Official Communication Channels All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business. No Recruitment Fees Milestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.

What you’ll do

Requirements

The role calls for basic IT support capabilities across Windows, Linux, and macOS environments, along with troubleshooting hardware and connectivity issues. It also requires inventory and asset tracking, flexibility to meet production demands, and the ability to perform physical tasks such as lifting equipment.