customer service manager - retail

Education: College/CEGEP. Work setting: Retail/wholesale establishment/distribution centre. Tasks: Evaluate daily operations . Plan and organize daily operations. Manage staff and assign duties. Determine merchandise and services to be sold. Implement price and credits policies. Develop and implement marketing strategies. Determine staffing requirements. Resolve issues that may arise, including customer requests, complaints and supply shortages. Supervision: 3-4 people. Computer and technology knowledge: Accounting software. Word processing software. Database software. Inventory control software. Electronic mail. Spreadsheet. Adobe Photoshop. MS Outlook. MS Excel. MS PowerPoint. MS Word. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Personal suitability: Adaptability. Collaborative. Proactive. Time management. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Judgement. Organized. Team player. Ability to multitask. Initiative. Accurate. Screening questions: Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Employment terms options: Evening. Flexible hours. Experience: 3 years to less than 5 years. Employment terms options: Morning. Day. Weekend.

Identified from the job description. Confirm important requirements above.

• Additional information Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Attention to detail Personal suitabi

Minimum education

College diploma

Apply by

Sep 2, 2026