Application Support Analyst

Montréal, QC
Hybrid
Posted Oct 15, 2026
1 position

$40–$65 / hour

Opens LinkedIn

Employment type: Contract
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Office presence: 3 days per week
Seniority: Associate
Application method: Direct apply is available

Job summary

Monitor production activities, remediate incidents, coordinate with external IT and development teams, and manage production changes and requests. Support release planning, reporting, control analysis, after-hours activities, and special projects as needed.

Job details

Job Role: Information Technology - Application Support Analyst Duration: 12 Months Location: Montreal, QC (Need to go 3 days in week to onsite) Job Description: Active monitoring of production activities Perform remediation steps when required Interface with external IT communities to resolve incidents Work with development community for Level 3 incident escalations Log work and effort in support tracking application and work with team and management to reduce recurring issues Available for after-hours support activities, when necessary Change and Request Management: Responsible and accountable for changes to the production environment for NAR applications Work with development community for release prioritization Ensure that requests for change adhere to Group and Department Policies Available for after-hours and/or weekend change activities, when necessary Reporting & Special Projects Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release Regular reporting to line manager for prioritization and escalation Conduct and participate in meetings with related communities Perform control result analysis and reporting and take up corrective actions as needed As required, take up project management responsibilities for special projects TRAINING AND OCCUPATIONAL EXPERIENCE Support role experience required ( >5 years’ experience) Experience in Banking / Financial sector preferred Knowledge Core Banking applications and/or data warehousing preferred DevOps knowledge will be an advantage ESSENTIAL SPECIFIC REQUIREMENTS Strong database skills (Oracle, MS SQL) Unix/Linux hands on experience with knowledge of day to day commands Scripting experience (Shell, powershell, …_) Scheduling tools (Autosys) Monitoring tools (Sysload, Geneos) Collaboration Frameworks (SharePoint) File transfer protocols Prior experience in a banking environment will be an advantage SKILLS AND BEHAVIOURS Strong communication skills (written and verbal) Good organizational skills Basic office software literacy (Microsoft Office, etc.) Professional attitude and good interpersonal behavior Autonomy and adaptability; must be able to take initiative and be proactive Global financial products knowledge, a plus Project management skills, a plus Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment. We will be happy to work with applicants requesting accommodation at any stage of the hiring process. We use AI in our Hiring processes Mindlance Consulting Inc. (AP-2303285) is a licensed temporary staffing agency in the province of Quebec.

What you’ll do

Requirements

Requires more than five years of support-role experience, strong Oracle and Microsoft SQL database skills, hands-on Unix/Linux experience, and scripting knowledge. Banking experience and knowledge of core banking applications, data warehousing, DevOps, scheduling and monitoring tools are preferred or advantageous; strong communication, organization, autonomy, and adaptability are also expected.