Palo Alto Adminstrator

Job summary

Administer and operate Palo Alto firewalls, troubleshoot customer incidents within service-level agreements, and manage network security capacity, performance, and changes. Maintain and develop security architecture, documentation, audits, and reports to meet customer application performance and security needs.

Job details

Job Title: Palo Alto Admin Location: Woodbridge, ON Duration: Permanent Role Role Summary This individual will have broad exposure to data centre network security technologies to support a customer account in the healthcare sector. Technical experience with Palo Alto firewalls, Software Defined Networking and micro-segmentation, threat assessment and intrusion detection tools is required. Experience working in successful, high growth organizations will be a plus. On call support and some flexibility in work hours will be required. Key Responsibilities Day to day work in client environments. Troubleshoot and resolve customer support incidents within the SLA paying special attention to customer satisfaction. Palo Alto firewall operations and administration. Capacity and Performance Management Change Management Maintain and develop network security architecture to keep pace with the application performance and security requirements Maintain customer support documentation. Work on audits and reports for customer environments #PaloAlto Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process. We use AI in our Hiring processes

What you’ll do

Administer and operate Palo Alto firewalls, troubleshoot customer incidents within service-level agreements, and manage network security capacity, performance, and changes. Maintain and develop security architecture, documentation, audits, and reports to meet customer application performance and security needs.

Requirements

The role requires technical experience with Palo Alto firewalls, software-defined networking, micro-segmentation, threat assessment, and intrusion detection tools. Experience in successful, high-growth organizations is an advantage; on-call support and flexible working hours are required.

Listed skills

• Customer support · Preferred
• Change Management · Preferred
• Documentation · Preferred
• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Palo Alto Firewall Administration
• Network Security
• Software-Defined Networking
• Micro-Segmentation
• Threat Assessment
• Intrusion Detection
• Troubleshooting
• Incident Resolution
• Capacity Management
• Performance Management
• Change Management
• Network Security Architecture
• Customer Support
• Audit Reporting
• Documentation

Job areas

• Technology
• Security & Safety
• Customer Service & Support
• Healthcare