Bilingual Customer Service & Digital Marketing Coordinator (English & French)

Job summary

The coordinator will manage customer inquiries across multiple channels and maintain a consistent brand voice. Additionally, they will create and schedule social media content, including short-form videos, to support marketing campaigns.

Job details

Customer Service & Digital Marketing Coordinator Location: North York, ON Job Type: Full-time Salary: $42,000 - $44,000 per year Position Summary MINISO Canada is seeking a bilingual (English & French) Customer Service & Digital Marketing Coordinator to support customer communications, social media content creation, and digital marketing initiatives. The ideal candidate is customer-focused, creative, and comfortable working in a fast-paced retail environment. Key Responsibilities Respond to customer inquiries, feedback, and complaints via email, social media, and other communication channels. Coordinate with stores and internal departments to resolve customer issues in a timely and professional manner. Handle customer inquiries related to membership programs, rewards, promotions, and gift cards, providing accurate information and solutions. Maintain a positive and consistent brand voice across all customer communications. Create, schedule, and publish content for social media platforms. Plan, film, and edit short-form video content to support marketing campaigns and brand awareness. Monitor social media channels and engage with customers by responding to comments and messages. Support digital marketing campaigns and content calendars. Assist with membership-related inquiries and other administrative tasks as required. Perform other duties as assigned. Qualifications Fluent in both English and French (written and verbal). Previous experience in customer service, social media, or marketing. Strong communication and problem-solving skills. Experience with content creation, video editing, and social media platforms. Proficient with Microsoft Office; Canva, CapCut, or Adobe Creative Suite is an asset. Organized, proactive, and able to manage multiple priorities.

What you’ll do

The coordinator will manage customer inquiries across multiple channels and maintain a consistent brand voice. Additionally, they will create and schedule social media content, including short-form videos, to support marketing campaigns.

Requirements

Candidates must be fluent in both English and French and possess experience in customer service or marketing. Proficiency in social media platforms and content creation tools like Canva or Adobe Creative Suite is required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Canva · Preferred
• Communication · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Digital marketing
• Social media management
• Content creation
• Video editing
• Bilingual (English & French)
• Communication
• Problem-solving
• Microsoft Office
• Canva
• CapCut
• Adobe Creative Suite
• Administrative tasks
• Brand management
• Social Media Monitoring
• Canva (Software)
• Social Media Content Creation
• Communication Channels
• Professionalism
• Bilingual (French/English)
• Administrative Functions
• Multilingualism
• Brand Awareness
• Customer Service
• Content Creation
• Customer Communications Management
• Digital Marketing
• English Language
• French Language
• Marketing
• Problem Solving
• Social Media
• Video Editing
• Customer Inquiries

Job areas

• Marketing
• Customer Service & Support
• Retail
• Creative & Media
• Administrative
• Digital Marketing Coordinator
• Advertising and Marketing Coordinator
• Business Services Agents Not Elsewhere Classified
• Advertising Sales Agents