Retail Operation Coordinator

Job summary

The Retail Operation Coordinator supports daily store operations, analyzes performance data, and coordinates communication between retail locations and the head office. They are also responsible for preparing reports, managing logistics, and conducting operational audits through store visits.

Job details

Job description We are looking for a Retail Operation Coordinator to join us in our Vancouver Office. Address: 11590 Cambie Rd., Richmond, BC V6X 3Z5 Salary Range: $45,000/yr Key Responsibilities: * Support daily operational tasks across assigned store locations, ensuring timely and efficient execution. * Assist in analyzing sales, operational, and performance data to support informed decision-making. * Coordinate cross-functional communications between retail stores and the head office. * Prepare and present reports, dashboards, and performance updates using Excel and PowerPoint. * Travel to stores as needed for operational audits, field support, training, or special project implementation. * Support logistics planning, including shipment coordination and marketing campaign execution. * Research and recommend solutions for store-level challenges or client/event needs. * Identify operational issues proactively and propose practical solutions within program guidelines. * Assist in tracking key performance indicators (KPIs) and contribute to continuous improvement projects. * Provide day-to-day support to operations leaders and management. * Perform other relevant duties as assigned by the supervisor. Requirements: * Fluent in English and Mandarin with strong written and verbal communication skills. * Proficient in Microsoft Office Suite (Excel, PowerPoint, Word); Excel data analysis skills are essential. * Prior experience in retail operations, logistics, or data analysis is highly preferred. * Strong organizational and time management skills; ability to prioritize and work under pressure. * Self-motivated, detail-oriented, and eager to learn. * Must be available to work retail hours, including weekends, and travel for store visits as required. * Must hold a valid driver’s license. * Physical ability to occasionally perform store-level tasks (e.g., audits, merchandising support).

What you’ll do

The Retail Operation Coordinator supports daily store operations, analyzes performance data, and coordinates communication between retail locations and the head office. They are also responsible for preparing reports, managing logistics, and conducting operational audits through store visits.

Requirements

Candidates should have prior experience in retail operations, logistics, or data analysis, along with proficiency in Microsoft Office, particularly Excel. Strong communication skills, a valid driver's license, and the ability to work flexible retail hours are required.

Listed skills

• Data analysis · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail operations
• Data analysis
• Logistics
• Excel
• PowerPoint
• Reporting
• KPI tracking
• Communication
• Time management
• Organizational skills
• Problem solving
• Merchandising
• Operational auditing
• Project coordination

Job areas

• Retail
• Logistics
• Data & Analytics
• Administrative
• Management & Leadership