Licensor II, Home and Community-Based Services - Human Services Program Representative 2

Job summary

Conduct licensing inspections, investigate complaints, evaluate applications and variance requests, and enforce corrective actions to protect the health, safety, and rights of people receiving services. Support unit operations by training staff and providers, analyzing data, developing licensing procedures, and coordinating with internal divisions and external agencies.

Job details

Working Title: Licensor II, Home and Community-Based Services Job Class: Human Services Program Representative 2 Agency: Human Services Dept Job ID: 97778 Location: St. Paul Telework Eligible: Yes Full/Part Time: Full-Time Regular/Temporary: Unlimited Who May Apply: Open to all qualified job seekers Date Posted: 10/16/2026 Closing Date: 10/22/2026 Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office Division/Unit: DHS - Central Office / OIG-LIC HCBS Licensing 1 Work Shift/Work Hours: Day Shift / 8:00am to 4:30pm Days of Work: Monday - Friday Travel Required: Yes, (Approximately 50% for Inspections, Meetings, and Trainings) Salary Range: $32.97 - $48.60 / hourly; $68,841 - $101,476 / annually Classified Status: Classified Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE FLSA Status: Nonexempt Designated in Connect 700 Program for Applicants with Disabilities: Yes The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify. The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework. Flexible work hours may be permitted with supervisor approval. Responsibilities This position exists to execute the responsibilities of the Commissioner of Human Services pursuant to the provisions of the Human Services Licensing Act, the Background Study Act, Reporting of Maltreatment of Minors Act, Reporting of Maltreatment of Vulnerable Adults Act (VAA), Minnesota Data Practices Act, and the Health Insurance and Portability and Accountability Act and other applicable state and federal laws and rules governing the provision of services by a DHS licensed program or service. Licensors in this position: Assist unit supervisor/manager in tasks that support the unit such as distribution of caseloads, data and trend analysis, data reporting, researching complex policy and protocol issues. Train new licensors on division protocols, resources, and systems. Review and edit compliance orders of new staff to assure that they comply with division protocols and standards. Conduct licensing inspections, investigate complaints of alleged licensing violations, evaluate applications, changes in the terms of a license and variance requests to determine compliance with and to enforce licensing requirements. The requirements apply to a wide range DHS licensed residential and nonresidential programs serving children, vulnerable adults, including adult day services. Develop and enforce corrective action plans and interventions, as applicable, to assist license holders in complying with regulations that ensure the ongoing protection of the health, safety, and rights of the children and adults served in these facilities. Interpret the requirements of laws and regulations that apply to all DHS licensed programs as listed above. Assist unit supervisor/manager with the development of licensing policies, procedures, protocols, and forms that are designed to achieve a high level of quality and consistency in investigations, inspections, and subsequent actions. Exercise independent judgment in the application of agency policies and procedures. Complete licensing actions that are subject to public scrutiny through the license holders’ and applicants’ rights to due process and through public posting of the most frequently requested licensing action on the DHS website. Work must be able to be upheld under legal challenge, including administrative reconsideration, and licensors are called upon to testify in contested case hearings. Adhere to state and federal data practice requirements. Coordinate work with other divisions and external state and federal agencies related to funding and fiscal program integrity issues. This includes joint investigations when the issues extend beyond program licensing standards (e.g., fraud investigations). Work with stakeholder groups, including those that are internal and external to DHS. Provide training to provider organizations and providers. Minimum Qualifications To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed andindicates the beginning and ending month and year for each job held. Three (3) years of experience conducting investigations of alleged licensing violations, licensing inspections, and/or evaluating license applications to determine whether license holders and/or applicants follow general and program specific licensing requirements. Demonstrated Experience Must Include Regulatory, compliance, or quality assurance oversight of DHS licensed programs. Develop and/or maintain systems, processes, and/or forms to be used within the unit and/or provide lead on implementation. Knowledge of current methods of delivering services to vulnerable adults, children and others receiving services in licensed programs. Practice in interviewing and investigative methods. Information analysis and/or decision making. Provide training to provider organizations. Incumbent must have and maintain a valid driver’s license. Bachelor’s degree in psychology, human services, social work, or another related fields may substitute one (1) year of work experience. Master’s degree in psychology, human services, social work, or another related fields may substitute for two (2) years of work experience. Preferred Qualifications Skilled in written and oral communications. All applicable Minnesota Statutes and Rules pertaining to licensure by the Department of Human Services (DHS), including 245D licensure and adult day care licensure. All applicable Federal laws and rules pertaining to licensure by DHS. Problem solving activity is focused on protecting the health, safety, rights, and well-being of those receiving services in programs that are licensed by DHS. Organizing and scheduling investigative activities and all other responsibilities to meet the goals of the division and units for quality and timeliness of all work assigned. Teamwork to ensure the goals of the division and the units are met. Ability to communicate complex concepts, ideas, and proposals in a clear and concise manner, perform focused and relevant research, and establish and maintain effective relationships with other agencies and organizations. Variety of experiences working effectively with others from different backgrounds and cultures. Additional Requirements It is the policy of the Department of Human Services that the individual selected for this position successfully completes a background investigation prior to employment, including the following components: Criminal background check Reference check (This may include a review of documentation related to job performance. It also includes contact with the applicant's former employer(s). Fingerprinting check (MNJIS/CJIS) Complete the Criminal Justice Information System (CJIS) Security Awareness training within 3-business days from the start of employment; and successfully obtain/retain CJIS certification annually. How To Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers. Contact If you have questions about this position, contact Brittany Fogarty at brittany.l.fogarty@state.mn.us.. To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID# 97778, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Dennis Stevenson at dennis.b.stevenson@state.mn.us. If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DEPARTMENT OF HUMAN SERVICES_ADA@state.mn.us for assistance. About Human Services Dept WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts on the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential. Working together to improve the state we love. What do Minnesota's State employees have in common? A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well. Your Benefits May Include Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support To Help You Reach Your Career Goals Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) For Work/life Support A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law. Applicants With Disabilities Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

What you’ll do

Conduct licensing inspections, investigate complaints, evaluate applications and variance requests, and enforce corrective actions to protect the health, safety, and rights of people receiving services. Support unit operations by training staff and providers, analyzing data, developing licensing procedures, and coordinating with internal divisions and external agencies.

Requirements

Requires three years of experience conducting licensing investigations, inspections, or application reviews, including regulatory or quality oversight of DHS-licensed programs; a relevant bachelor's or master's degree may substitute for one or two years of experience, respectively. Candidates must have a valid driver's license and experience with investigative methods, service delivery to vulnerable populations, information analysis, and provider training.

Benefits

• Paid Vacation And Sick Leave
• 12 Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Prescription Drug Coverage
• Fertility Care
• Paid Parental Leave
• Pension Plan
• Life Insurance
• Short-Term And Long-Term Disability Insurance
• Tax-Free Expense Accounts
• Training And Professional Development
• Tuition Reimbursement
• Public Service Loan Forgiveness Program
• Employee Assistance Program

Listed skills

• Interviewing · Preferred
• written communication · Preferred
• Quality assurance · Preferred
• Regulatory Compliance · Preferred
• Data analysis · Preferred
• Decision Making · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Licensing Inspections
• Investigations
• Regulatory Compliance
• Quality Assurance
• Corrective Action Planning
• Interviewing
• Information Analysis
• Decision-Making
• Provider Training
• Policy Interpretation
• Data Analysis
• Policy And Procedure Development
• Written Communication
• Oral Communication
• Stakeholder Relations
• Scheduling And Organization

Job areas

• Government & Public Sector
• Social Services
• Healthcare
• Management & Leadership
• Legal

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