Temporary Voter Call Center - Office Specialist

Working Title: Temporary Voter Call Center - Office Specialist Job Class: Office Specialist Agency: Secretary of State Job ID: 96574 Location: St. Paul Telework Eligible: No Full/Part Time: Full-Time Regular/Temporary: Temporary Who May Apply: Open to all qualified job seekers Date Posted: 08/26/2026 Closing Date: 09/08/2026 Hiring Agency/Seniority Unit: Secretary of State / Secretary of State-AFSCME Division/Unit: Secretary of State / Voter Outreach Work Shift/Work Hours: Day Shift Days of Work: Monday - Friday Travel Required: No Salary Range: $20.68 - $24.54 / hourly; $43,179 - $51,239 / annually Classified Status: Classified Bargaining Unit/Union: 206 - Clerical/AFSCME Work Area: Voter Outreach End Date: 11/04/2026 FLSA Status: Nonexempt Designated in Connect 700 Program for Applicants with Disabilities: No The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. The Office of the Minnesota Secretary of State is looking for ten (10) temporary call center workers to staff a voter information call center from October-November. This position will be answering phone calls and assisting callers by providing general elections and voting information, or transferring to correct staff for assistance. Call center staff will receive training to answer questions about general voting procedures, voting eligibility, voter’s rights, voter registration, absentee balloting, and how to assist voters using OSS website. Minimum Qualifications Ability to read, speak and write English well enough to provide verbal information to Minnesota voters. Customer service skills sufficient to communicate effectively with diverse communities and work as a member of a team. Ability to energetically and enthusiastically interact with the general public in a positive way. Ability to quickly learn detailed election procedure information. Ability to give instructions and guide voters to understand voting processes. Preferred Qualifications Experience with fielding customer service calls. Knowledge of Minnesota election process. Additional Requirements It is the policy of the Office of the Minnesota Secretary of State that all candidates submit a background investigation prior to employment. The background check may consist of the following components: SEMA4 Records Check Criminal History Check Employment Reference Check Education/License Verification How To Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers. Contact If you have questions about this position, contact Meagan Saiko at [email protected] About Secretary Of State The work we do in the Secretary of State’s office affects Minnesotans in all 87 counties, whether that's ensuring our election system is fair, open, impartial, and secure; making it as easy as possible for Minnesotans to set up and run their businesses; or helping protect victims of domestic violence and others who fear for their safety. Working together to improve the state we love. What do Minnesota's State employees have in common? A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well. Your Benefits May Include Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support To Help You Reach Your Career Goals Training, classes, and professional development Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) For Work/life Support A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law. Applicants With Disabilities Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [email protected] and let us know the support you need.

Staff a voter information call center to provide general elections and voting information to callers. Assist voters with registration, absentee balloting, and navigating the Secretary of State website.

Candidates must possess strong English communication skills and the ability to interact positively with diverse communities. Ability to quickly learn and explain detailed election procedures is required.

• Paid Vacation • Sick Leave • Paid Holidays • Medical Insurance • Dental Insurance • Vision Insurance • Prescription Drug Plans • Fertility Care • Diabetes Care • Orthodontic Care • Paid Parental Leave • Pension Plan • Life Insurance • Short-term Disability Insurance • Long-term Disability Insurance • Tax-free Expense Accounts • Employee Assistance Program

• Customer servicePreferred
• TeamworkPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• English Communication
• Public Interaction
• Election Procedures
• Instructional Guidance
• Call Center Operations
• Teamwork
• Voter Registration Knowledge

• Government & Public Sector
• Customer Service & Support
• Administrative

Minimum experience

0+ years

Apply by

Sep 25, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level