Genesys Cloud Architect

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform. Responsibilities: Lead the end-to-end architecture and design of Genesys Cloud CX solutions Translate business requirements into scalable, secure, and high-performing technical designs Define and drive the technical roadmap for contact center and CX platforms Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems Provide hands-on technical leadership across solution design, development, testing, and deployment phases Guide and mentor engineering teams, ensuring best practices and architectural standards are followed Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms Ensure solutions meet security, compliance, and performance requirements Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation Qualifications 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions Proven experience in designing and delivering large-scale cloud contact center solutions Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities Hands-on experience with API integrations (REST/SOAP) and microservices architecture Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance Solid understanding of business processes and their alignment with customer experience technologies Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches

Lead the architecture and design of Genesys Cloud CX solutions, ensuring alignment with business objectives. Collaborate with stakeholders and engineering teams to deliver integrated customer experience solutions.

Candidates should have over 7 years of experience in contact center technologies, particularly with Genesys Cloud CX solutions. Strong knowledge in various related areas such as IVR, omnichannel solutions, and API integrations is essential.

• Data analysisPreferred

Identified from the job description. Confirm important requirements above.

• Genesys Cloud CX
• Contact Center Technologies
• IVR
• Call Flows
• Routing Strategies
• Omnichannel Solutions
• Workforce Management
• Call Recording
• Analytics
• AI/ML Capabilities
• API Integrations
• Microservices Architecture
• CRM Integration
• Infrastructure Planning
• Solution Design
• SIP Infrastructure

• Technology
• Consulting
• Software
• Customer Service & Support
• Engineering

Minimum experience

7+ years

Apply by

Oct 20, 2026

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Cambridge, Ontario, Canada

Seniority

Mid-Senior level

Application method

Direct apply is available