Inside Sales Support Representative

Vaughan, ON Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions. Summary: Our Service department is currently looking for a qualified Inside Sales Support Representative for our Maple Ridge office who is committed to the highest level of customer satisfaction. Key Responsibilities: Provide quotations on Deficiencies, System Upgrades, Moves, Adds & Changes for customers with technical accuracy and within company pricing guidelines. Create sales orders and ensure all orders are entered efficiently and on a timely basis. Manage and develop new and existing customer relationships. Review customer status and credit limits. Ensure customer information matches POs and quotes provided. Enter orders accurately and on a timely basis. Collaborate and coordinate with Warehouse for part orders and ensure that equipment is picked and sorted and ready for pick up. Stay current in knowledge of life safety product features (including competitor technology), legislation, and regulations. Attend trade shows, seminars and meetings that relate to the sales and marketing of the products/services. Assist Sales Representative in generating and managing leads with a focus on sales and assigned customer accounts. Assist Sales Representative with expediting sales orders, projects, and requests. General office administration duties. Schedule onsite meetings for Sales Representative. Provide product and technical information to customers. Requirements and Skills: 1 to 3 years of similar working and industry experience preferred; experience in the fire alarm, security or electrical industry is considered an asset Post-secondary education Strong computer skills (Microsoft Office - Excel, Word, Power Point) would be an asset. Microsoft Dynamics D365 considered an asset. Excellent organizational skills. Ability to work well under pressure and meet tight deadlines. Strong customer service skills. Strong communication and interpersonal skills. Strong organizational skills. Ability to deal with confidential information with a high degree of professionalism. What Mircom Offers: A great working environment with opportunities for career advancement Competitive salary Group Insurance benefits Company RRSP program We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

The role involves providing technical quotations for system upgrades and deficiencies while managing sales orders and customer relationships. Additionally, the representative coordinates with the warehouse for equipment and supports sales representatives in lead generation and scheduling.

Candidates should have 1 to 3 years of experience in the fire alarm, security, or electrical industry and post-secondary education. Proficiency in Microsoft Office and strong organizational and communication skills are required.

• Group Insurance • Company RRSP program

• Customer servicePreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Quotation Preparation
• Sales Order Management
• Customer Relationship Management
• Microsoft Office
• Microsoft Dynamics D365
• Organizational Skills
• Customer Service
• Interpersonal Communication
• Technical Support
• Lead Generation
• Administrative Support

• Sales
• Customer Service & Support
• Manufacturing
• Security & Safety
• Administrative

Minimum education

College diploma

Minimum experience

2+ years

Apply by

Sep 13, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level