Direct Care Supervisor

Job summary

Oversee day-to-day shelter operations and program delivery, including crisis intervention, resident support, service planning, compliance, and administrative functions. Supervise and develop direct care staff, manage scheduling and operational reporting, and collaborate with community partners to support program development and service coordination.

Job details

Mission Services of London is a non-profit social service agency dedicated to serving residents of London and Middlesex County with compassion and dignity. Rotholme Family Shelter of Mission Services of London has an opening for a full-time Direct Care Supervisor. This position is responsible for the oversight of day-to-day shelter operations, ensuring the delivery of high-quality care and services to residents of the shelter and to individuals in the community receiving support, in accordance with applicable legislation. The Direct Care Supervisor reports directly to the Director of Shelters. Duties And Responsibilities Provide leadership in program service delivery, including crisis intervention, assessment, service planning, ongoing participant support, and oversight of daily shelter programming while ensuring compliance with health, safety, HR protocols, and best practices. Supervise, mentor, and support direct care staff, including coaching, performance management, onboarding, training, and ensuring adherence to organizational policies, values, and professional standards of care. Develop and manage staff schedules, approve vacation/lieu time, support payroll processing, and ensure adequate staffing coverage in accordance with shelter policies. Oversee administrative and operational functions, including budget input and monitoring, reporting, statistics, funder compliance, and timely submission of documentation to the Director. Foster collaboration through participation in team meetings, shelter leadership meetings, and community/service provider networks, while supporting case reviews, program planning, and coordination of services. Support program development and community engagement, including recreational programming, seasonal events, tours/education sessions, and liaison with external social service agencies to enhance service delivery. Crisis counselling/intervention support assessments and service planning, in keeping with professional standards. Participate in an on-call rotation to provide after-hours support as required. Qualifications Bachelor’s degree in Human Services, Social Work, or a related field, or equivalent combination of education and relevant experience. Minimum 3 years of supervisory/management experience working with diverse and vulnerable populations with complex needs. WHMIS, First Aid/CPR, and CPI certification required. ASIST (suicide intervention) and HIFIS training considered an asset. Strong knowledge of shelter/program administration, database systems, privacy legislation, and related policies and procedures. Working knowledge of the Residential Tenancies Act, Landlord and Tenant Board processes, and Housing First initiatives. Excellent communication and interpersonal skills with demonstrated ability to collaborate effectively with staff, community partners, and service providers. Advanced experience with MS Office Suite and database applications. Position Details Full-time with 40 hours per week. Some On-Call obligations. Compensation: $30.00–$33.40 per hour This role offers a competitive compensation package that includes an employer-matched defined contribution pension plan and comprehensive benefits. Contact us to learn more. Mission Services of London invites applications from all qualified individuals. MSL is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an interview, please advise Human Resources if you require accommodation. Mission Services of London 4-797 York Street London, ON, N5W 6A8 519-433-2807 Visit Website Organization Profile Job Details Position Type Full Time Job Categories Management / Executive, Other, Supervision / Team Leader Experience Min 3 years of supervisory/management experience Education Bachelor’s degree in Human Services, Social Work, or a related field Salary $30.00–$33.40 per hour Date Posted: May 6, 2026 How To Apply cover letter, resume Contact Name Anne-Marie Irvine Email Anne-Marie Irvine Application Deadline Friday, October 23, 2026 Share

What you’ll do

Oversee day-to-day shelter operations and program delivery, including crisis intervention, resident support, service planning, compliance, and administrative functions. Supervise and develop direct care staff, manage scheduling and operational reporting, and collaborate with community partners to support program development and service coordination.

Requirements

Requires a bachelor’s degree in Human Services, Social Work, or a related field, or an equivalent combination of education and relevant experience, plus at least three years of supervisory or management experience with diverse and vulnerable populations. Required certifications include WHMIS, First Aid/CPR, and CPI; candidates should also have shelter administration knowledge, familiarity with relevant housing legislation and systems, strong communication skills, and advanced Microsoft Office and database experience.

Benefits

• Employer-Matched Defined Contribution Pension Plan
• Comprehensive Benefits

Listed skills

• crisis intervention · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Shelter Operations
• Staff Supervision
• Crisis Intervention
• Crisis Counselling
• Assessment and Service Planning
• Staff Coaching and Performance Management
• Scheduling and Staffing Coverage
• Budget Monitoring
• Reporting and Documentation
• Funder Compliance
• Community Engagement
• Interagency Collaboration
• Shelter Program Administration
• Database Applications
• Microsoft Office
• Privacy Legislation

Job areas

• Social Services
• Management & Leadership
• Healthcare
• Human Resources
• Security & Safety

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