Retail Sales Lead

About the role Is "I'll figure it out and get it done" your personal motto — and are you ready to help a team live by it too? Are you passionate about fitness and a bit of a gear nerd with strong knowledge of strength equipment? Bells of Steel is a rapidly growing e-commerce company selling fitness equipment across Canada and the USA. We are looking for a Retail Sales Lead to run the day-to-day operations of our Toronto showroom. This is a junior leadership role responsible for overseeing the showroom, supporting and supervising sales associates, and ensuring customers have an outstanding experience when visiting our location. You’ll lead by example — combining strong product knowledge, sales ability, and operational ownership to keep the showroom running smoothly. This is an in-person role based in our Toronto location, where the core hours are Monday to Friday schedule, 9:30am to 6:00pm, with the availability to work one Saturday and one Sunday per month to support showroom traffic and events. Experience with email ticketing software is an asset, as well as being comfortable speaking with customers over the phone. You should also be willing to lend a hand in the warehouse and get your hands dirty when needed. What you'll do Assisting customers with product selection and sharing product knowledge Delivering an excellent in-store customer experience Overseeing the day-to-day operations of the showroom Supervising and supporting showroom sales associates Upselling customers and helping them find the right equipment Handling inbound and outbound calls with customers Responding to customer inquiries and tickets Helping develop and coach the showroom team Ensuring the showroom is clean, organized, and well stocked Occasionally assisting the warehouse team when needed Some of the software you'll be using: Gorgias Click-Up Bright Pearl Qualifications 2 years of leadership experience 2 years of retail sales experience A strong knowledge of fitness equipment would be an asset What’s In It For You $55,000–$60,000 base salary, depending on experience Health Spending Account Employee discounts on all our gear Access to our staff gym Every other Friday off during our non-peak season (February to October)

The Retail Sales Lead oversees daily showroom operations, manages sales associates, and ensures an excellent customer experience. They are also responsible for product demonstrations, inventory organization, and providing support to the warehouse team as needed.

The role requires at least 2 years of leadership experience and 2 years of retail sales experience. Strong knowledge of fitness equipment is considered a significant asset for the candidate.

• Health spending account • Employee discounts • Staff gym access • Every other friday off during non-peak season

• Customer servicePreferred
• Product KnowledgePreferred
• LeadershipPreferred
• UpsellingPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Retail sales
• Leadership
• Customer service
• Product knowledge
• Sales management
• Team coaching
• Operational management
• Inventory management
• Warehouse support
• Email ticketing
• Phone communication
• Upselling
• Fitness equipment knowledge
• Outbound Calls
• Inbound Calls
• Product Knowledge
• Customer Service
• Sales
• Selling Techniques
• Warehousing
• Operations
• Retail Sales
• Showrooms
• Customer Inquiries

• Retail
• Sales
• Management & Leadership
• Customer Service & Support
• Retail Sales Leader
• Sales Lead
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week