Receptionist/Personal Lines Account Associate

POSITION OVERVIEW The Mitchell & Abbott Group Insurance Brokers Ltd., a Navacord Company, is hiring a Receptionist/Personal Lines Account Associate to provide a welcoming and professional first point of contact for clients and visitors. The successful candidate will primarily support reception and administrative responsibilities while also assisting the Personal Lines team with day-to-day client service and insurance-related tasks. This role is ideal for someone who enjoys working with people, providing excellent customer service, and supporting a busy team in a professional office environment. RESPONSIBILITIES: Greeting clients Answering incoming calls directed to reception from the Automated Telephone System and redirecting as appropriate Collecting and distributing incoming mail Arranging the delivery of outgoing mail Organizing, managing, and ordering office supplies Providing technical assistance to Account Managers Reviewing renewals to ensure coverage is accurate, taking into account any changes prior to renewal Amending descriptions on the EDOC under the attachment screen to reflect the policy number, type of policy, and renewal term Processing daily automated downloads from insurers Preparing and mailing appropriate renewal letters from the letters available in EPIC Reviewing the daily log for downloaded endorsements and cancellations; examining documents to ensure accuracy Assisting with documentation and providing support for invoice endorsements, cancellations, and rewrites Performing miscellaneous duties as assigned Supporting other staff as required REQUIREMENTS: Experience in insurance would be an asset Superb interpersonal skills, presentation skills, and attention to detail Self-starter with strong written and oral communication skills, in addition to strong organizational skills Proficiency in Outlook and Word WHAT WE OFFER: Health and dental benefits RRSP matching program Paid vacation time Sick days This is an existing position. Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position. Navacord is actively committed to supporting diversity, equity, and inclusion. We recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, Indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs for this position.

The role serves as the first point of contact for clients and visitors while managing reception and administrative duties. Additionally, the position supports the Personal Lines team with insurance-related tasks such as reviewing renewals and processing endorsements.

Candidates should possess strong communication and organizational skills with proficiency in Outlook and Word. Previous experience in the insurance industry is considered an asset.

• Health Benefits • Dental Benefits • RRSP Matching Program • Paid Vacation Time • Sick Days

• Customer servicePreferred
• Attention to detailPreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Insurance Administration
• Interpersonal Skills
• Attention To Detail
• Written Communication
• Oral Communication
• Organizational Skills
• Microsoft Outlook
• Microsoft Word
• EPIC Software

• Administrative
• Customer Service & Support
• Finance & Accounting

Minimum experience

0+ years

Apply by

Sep 13, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Associate

Application method

Direct apply is available