Mojgan Barazmi

Senior multi-site healthcare operations leader with 10+ years of progressive experience across dental and clinical environments. Proven ability to lead clinic operations, develop managers, stabilize underperforming teams, improve workflow consistency, and drive performance through KPI-based action planning. Experienced in budgeting, AR oversight, staffing optimization, patient experience, compliance, provider relations, and change management. Recognized for building practical operational systems, strengthening accountability, and supporting teams through complex performance, staffing, and service-delivery challenges.

• AR, Collections & Revenue Cycle Oversight
• Budgeting, Forecasting & Cost Control
• Change Management & Team Engagement
• Dentrix
• Executive Reporting & Action Planning
• Multi-Site Clinic Operations
• Office Manager Development & Coaching
• Operational Risk, Compliance & IPAC Standards
• Practice Performance & KPI Management
• Provider Relations & Performance Support
• Staffing, Scheduling & Workforce Optimization
• Workflow Standardization & Service Redesign

1. Operations & Business Development Manager

   DMD Dental Group

   Aug 2024 to Present

   Metro Vancouver, BC

   • Lead operations for a 41-member multidisciplinary team across a multi-site clinical portfolio, overseeing clinic performance, staffing, patient experience, revenue cycle, compliance, provider support, and operational execution. • Partner with senior leadership to assess clinic performance, identify operational risks, and develop action plans related to staffing, AR, collections, scheduling, provider performance, patient flow, and team development. • Build and implement KPI scorecards, operational trackers, and leadership reporting tools to monitor production, collections, AR, treatment acceptance, schedule utilization, patient retention, staffing gaps, audits, and clinic-level trends. • Develop office manager training and accountability structures, including onboarding plans, monthly performance reviews, development trackers, delegation models, and leadership coaching to strengthen clinic-level ownership. • Lead operational stabilization efforts during staffing changes, manager transitions, provider concerns, and workflow breakdowns by assessing risk, reallocating responsibilities, coordinating support, and implementing corrective action plans. • Collaborate with HR and senior leadership on recruitment needs, compensation reviews, performance management, employee relations, role changes, succession planning, and workforce planning across assigned practices. • Support provider performance management through data review, patient feedback, documentation concerns, schedule analysis, case acceptance trends, and operational impact summaries. • Oversee patient experience escalations and service recovery, ensuring timely follow-up, clear documentation, and practical solutions that protect patient trust, clinic reputation, and continuity of care. • Drive workflow standardization across front-desk operations, AR follow-up, hygiene systems, treatment coordination, huddles, month-end processes, audits, and clinical-administrative handoffs. • Ensure compliance with IPAC, health and safety, documentation, regulatory standards, and internal operating procedures through audits, coaching, follow-up, and continuous improvement.

2. Regional Manager

   Dawson Dental

   Jun 2023 to Jul 2024

   Toronto, ON

   • Accountable for operational oversight of multiple clinical sites within a defined region. • Provided direct leadership and coaching to clinic managers and frontline healthcare teams. • Developed and executed regional operational plans aligned with organizational priorities. • Oversaw budget planning, financial performance, and resource allocation across sites. • Monitored workforce indicators including engagement, absenteeism, overtime, and retention. • Led quality improvement initiatives to enhance patient outcomes, service consistency, and compliance. • Built effective partnerships with physicians, vendors, and internal corporate services.

3. Regional Manager

   Altima Dental

   Sep 2022 to May 2023

   GTA, ON

   • Accountable for operational oversight of multiple clinical sites within a defined region. • Provided direct leadership and coaching to clinic managers and frontline healthcare teams. • Developed and executed regional operational plans aligned with organizational priorities. • Oversaw budget planning, financial performance, and resource allocation across sites. • Monitored workforce indicators including engagement, absenteeism, overtime, and retention. • Led quality improvement initiatives to enhance patient outcomes, service consistency, and compliance. • Built effective partnerships with physicians, vendors, and internal corporate services.

4. Area Support Manager

   Altima Dental

   Oct 2021 to Aug 2022

   Toronto, ON

   • Managed daily operations for multiple clinical sites while providing consultative support across the region. • Led and supported teams of 25+ healthcare professionals in delivering efficient, patient‑focused services. • Held accountability for financial objectives including revenue, expense control, and resource optimization. • Collaborated closely with Human Resources and Compliance to ensure adherence to provincial health regulations and collective standards. • Addressed operational risks, patient concerns, and staff issues with timely and effective resolution.

5. Dental Centre Manager

   Altima Dental

   Nov 2020 to Sep 2021

   Markham, ON

   • Managed end‑to‑end clinic operations including staffing, scheduling, patient flow, and service delivery. • Prepared and managed annual operating budgets and monitored monthly financial performance. • Led staff engagement, recognition, and retention initiatives. • Supported program evaluation, training initiatives, and special projects at the regional level.

6. Clinic Consultant

   Arya Eye Clinic

   Mar 2018 to Oct 2019

   Toronto, ON

   • Provided operational and administrative leadership support in a specialty clinical setting. • Optimized financial, scheduling, and administrative systems to improve patient access and satisfaction. • Supported quality customer service and patient engagement initiatives.

7. Team Leader

   Dental Corp

   Jan 2017 to Sep 2020

   Toronto, ON

   • Led daily operations for a multidisciplinary clinical team of 16+ staff. • Ensured compliance with regulatory, professional, and safety standards. • Supported short‑ and long‑term operational planning in partnership with senior leadership. • Oversaw accounts receivable/payable and monitored production and service targets.

8. Clinics Coordinator

   Toronto Diamond Dental Clinics

   Apr 2013 to Aug 2016

   Toronto, ON

   • Coordinated clinical schedules, referrals, and reporting across multiple providers. • Supported team training, performance reporting, and operational meetings. • Prepared operational reports and presentations for clinic leadership.

1. Western University

   Leadership & Management Certificate

   London, ON

   2017

2. Ontario Tech University

   Bachelor of Science (Honours), Biological Sciences

   Oshawa, ON

   2015

• First Aid & CPR

• Infection Prevention & Control (IPAC)

• Workplace Hazardous Materials Information System (WHMIS)

• Health & Safety Certification

• N95 Fit Testing

• EnglishFluent