MECVerified Job Source

Retail Manager - Whistler

Whistler, BC
On-site
Posted Sep 12, 2026
1 position

$48,100–$60,200 / year

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Department Manager is responsible for leading frontline teams, driving operational excellence, and delivering exceptional member experiences. They will coach staff, manage business priorities, and contribute to the overall success and culture of the new Whistler store.

Job details

Why Join MEC MEC is expanding! We're opening our newest store in Whistler and are looking for experienced retail leaders to join our founding leadership team. We currently have three Department Manager opportunities available: * Department Manager, Member Experience * Department Manager, Operations Support * Department Manager, Category As part of MEC's founding leadership team in Whistler, you'll help shape the culture, develop teams, and bring MEC's purpose and values to life from day one in one of the world's most iconic outdoor destinations. At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Everything we do is grounded in a belief that the outdoors builds confidence, connection, and community. We are a people-first organization guided by our values of respect, integrity, inclusivity, collaboration, and accountability. The Opportunity As a Department Manager, you are a key member of the store leadership team responsible for delivering strong business results, building high-performing teams, and creating exceptional member experiences. Reporting to the General Manager, you will lead teams, coach and develop staff, drive operational excellence, execute business priorities, and help create a positive and inclusive culture. Depending on your background and experience, you may be aligned to one of three leadership areas: Member Experience, Operations Support, or Category Leadership. What You'll Be Responsible For: Leading People * Coach, develop, and inspire frontline teams * Support recruitment, onboarding, training, and performance management * Foster an inclusive, respectful, and high-engagement team environment * Build capability through ongoing coaching and development Member Experience * Deliver exceptional member service and support on the sales floor * Lead by example and coach teams on MEC's service standards * Resolve member concerns and support positive outcomes * Strengthen community connections through events and partnerships Business & Operational Excellence * Drive execution of operational standards and business priorities * Support inventory management, merchandising, and product availability * Use sales and operational metrics to identify opportunities and improve results * Ensure compliance with health and safety, loss prevention, and company standards Leadership Team Contribution * Partner with the Senior Staff Team to achieve store goals * Contribute to workforce planning and scheduling * Support change initiatives and continuous improvement * Help shape the culture and success of Whistler's newest MEC store What You Bring * 1-3 years of leadership experience in a retail, service, or customer-focused environment * Proven ability to coach, motivate, and develop teams * Strong business and operational acumen * Experience using sales, service, inventory, or operational metrics to drive performance * Excellent communication and problem-solving skills * Ability to thrive in a fast-paced retail environment * Passion for the outdoors and helping people get outside * Flexibility to work evenings, weekends, and holidays Bonus If You Have * Experience in outdoor, specialty, or lifestyle retail * Experience in merchandising, operations, inventory management, or service leadership * Outdoor certifications or instructional experience Compensation * $48,100 - $60,200 annually, based on skills and experience. MEC is open to discussing compensation further for candidates with strong, relevant experience.

What you’ll do

Requirements

Candidates must have 1-3 years of leadership experience in a retail or customer-focused environment. Strong operational acumen, excellent communication skills, and the ability to work flexible hours including evenings and weekends are required.