Mike Wiggins

Regional Operations Executive with 26+ years of progressive leadership experience driving operational excellence, profitability and people development across multi-unit hospitality businesses. Proven success leading more than $50M in annual revenue, managing 1,000+ employees and developing high-performing leadership teams. Recognized for building winning cultures, improving financial performance and successfully opening and scaling new markets across Canada.

• Ability to work under pressure
• Accounting
• Account Management
• Action Planning
• adaptability
• Asset Management
• Attention to detail
• Audit
• Brand Strategy
• Budgeting
• Business analysis
• Business Cases
• Business development
• Business Requirements Gathering
• Change Management
• Client Relationship Management
• Coaching
• Communication
• Conflict Resolution
• Continuous Improvement
• Contract Negotiation
• Cost Control
• CRM Management
• Cross-Functional Collaboration
• Customer service
• Data analysis
• data management
• Data visualization
• Decision Making
• Demand Forecasting
• Documentation
• Executive Reporting
• Facilities Management
• Financial analysis
• Financial planning
• Forecasting
• Inventory management
• KPI Management
• Leadership
• Logistics
• Microsoft Excel
• Microsoft Office
• Microsoft Office Suite
• Microsoft Teams
• Onboarding
• Operational Efficiency
• Operational Excellence
• Operations Management
• Organization
• Performance Monitoring

1. Business Consultant

   Independent

   Oct 2025 to Present

   Toronto, ON

   Partner with entrepreneurs and investors to evaluate, develop and execute strategic business initiatives, provide expertise in operational planning, financial analysis, project coordination and organizational development. • Developed business plans, financial models and operations strategies to support investment decisions and long-term business growth. • Conducted market research, competitive analysis and operational due-diligence to evaluate new business opportunities and expansion strategies. • Collaborated with investors, legal counsel, architects, contractors, vendors and other stakeholders to support complex business initiatives. • Supported executive-level decision making while working under strict confidentiality agreements on private business ventures.

2. Regional Operations Manager

   JOEY Restaurant Group

   Mar 2014 to Oct 2025

   Toronto, ON

   Led multi-unit operations across the GTA with accountability for $50M+ in annual revenue, profitability, operational performance and leadership development across a workforce of 1,000+ employees. • Managed regional financial performance including sales, labor, F&B costs, controllable expenses and profitability, partnering with General Managers to identify gaps and implement corrective action. • Reviewed P&L statements, sales forecasts and operating results to identify opportunities to increase revenue, control costs and improve profitability without compromising guest or employee experience. • Developed and mentored numerous Regional and General Managers across North America. • Maintained full accountability for people grids, talent pipelines and succession planning. • Drove culture, profitability, guest satisfaction and brand standards through high level coaching and accountability. • Successfully led over 15 new restaurant openings, team transitions and operational change initiatives while maintaining high employee engagement and guest satisfaction. • Facilitated regular meetings with regional teams to review operational goals, KPI’s and progress updates. • Analyzed data and market trends to identify potential opportunities for business growth in the region. • Conducted regular audits of store locations in order to maintain high standards of the JOEY brand.

3. General Manager / Senior Manager

   JOEY Restaurant Group

   Jan 2009 to Mar 2014

   Toronto, ON

   Relocated to Toronto to help lead major expansion into Eastern Canada. Played a key role in building the Greater Toronto market from zero locations to one of the largest and highest performing regions. • Directed all day-to-day restaurant operations, ensuring exceptional guest experience, operational excellence and financial performance. • Led, coached and developed a pipeline of leaders creating a strong pipeline of future General Managers. • Managed full P&L, including labor, food cost, inventory management and controllable expenses to achieve profitability targets. • Built a strong relationship with local community and business partners to enhance brand awareness and support business development initiatives. • Generated monthly reports outlining regional sales figures, inventory levels and expenses for management review

4. Salaried Manager / Hourly Partner

   JOEY Restaurant Group

   Jan 1999 to Jan 2009

   Toronto, ON

   Began JOEY career as a Server Assistant and advanced through progressively senior roles, including Server, Bartender, Salaried Manager and Senior Manager based on consistent performance and leadership. • Developed a strong foundation as a leader by consistent hard work, leading teammates and ensuring every customer left happy. • Partnered with General Manager to execute operational initiatives, improve profitability and maintain exceptional standards of hospitality and operational excellence. • Built a strong relationship with local community and business partners to enhance brand awareness and support business development initiatives. • Recognized early for leadership potential and selected for management development, creating the foundation for future promotions into senior leadership roles.

1. University of Wisconsin–Superior

   B.S., Computer Information Systems

   2005