Live with confidence. MSH Americas comprises of MSH International, StudyInsured, and Intrepid 24/7.
Toronto, Ontario
Specializing in delivering best-in-class travel insurance, international student insurance and special-risk solutions to anyone going anywhere in the world. Comprehensive coverage for international students, expatriates, athletes, those at risk of kidnap and ransom, travellers entering war zones or other high-risk destinations, and all types of adventurers. Clients can expect 24/7 multilingual support, duty of care, and topical content to keep them informed as they travel. Products are available under the brand names MSH and StudyInsured. The DIOT-SIACI Group has robust financial strength and prestigious shareholders. The composition of the shareholding is as follows: 53.4% by the BURRUS GROUP and the Management, 29.33% by Ontario Teachers' Pension Plan Board, 9.46% by Bpifrance, 4.95% by Cathay Capital and 2.86% by the Mubadala Investment Company and Ardian.
Hybrid
Serve as the first point of contact for members seeking medical or general assistance, coordinate travel and medical arrangements, and connect families, providers, and insurers. Track cases and follow-up steps, gather documentation, update clients on assistance progress, and review benefit plans to confirm coverage.
Hybrid · Toronto
Process and adjudicate travel insurance claims, including medical, trip cancellation or interruption, baggage, dental, and vision claims, while communicating decisions and providing customer service. Maintain accurate claim files, adjust reserves, collaborate with internal and external stakeholders, participate in reviews and appeals, and ensure compliance with PIPEDA and HIPAA.
Hybrid
Serve as the first point of contact for members seeking medical or general assistance, coordinate practical travel and care arrangements, and connect families, providers, and insurers. Track cases and next steps in the case management system, gather documentation, update clients, and review benefit plans to confirm coverage.
Hybrid
Investigate escalated complaints and claims disputes, determine root causes, document findings, and manage cases through timely resolution. Collaborate with internal teams and leadership, recommend process improvements, and support junior colleagues and claims operations.
Hybrid · Calgary
Support clients and travellers by answering questions about travel insurance, explaining coverage and policy terms, recommending suitable products, and processing quotes, applications, and sales. Maintain accurate CRM records, resolve concerns within service standards, collaborate with internal teams, and escalate complex issues when needed.
Hybrid · Toronto
Support clients and travellers across phone, email, live chat, and other channels by explaining insurance products, assessing needs, recommending suitable coverage, and guiding them through quotes and purchases. Maintain accurate CRM records, resolve concerns within service standards, collaborate with internal teams, and escalate complex issues when needed.
Hybrid
Support clients and travellers by answering questions about travel insurance, explaining coverage and policy terms, assessing needs, and guiding them through quotes, applications, and purchases. Maintain accurate CRM records, resolve concerns within service standards, collaborate with internal teams, and escalate complex issues when needed.
Hybrid · Toronto
Act as the first point of contact for members seeking medical or general assistance via phone, email, and fax. Coordinate practical needs such as travel and medical appointments while liaising between families, providers, and insurance companies.
Hybrid · Calgary
Act as the first point of contact for members needing medical or general assistance, coordinating practical needs like travel and medical appointments. You will link families, medical providers, and insurance companies while tracking details in a case management system.
Hybrid · Toronto
Act as the primary point of contact for members seeking medical or general assistance, coordinating practical needs like travel and medical appointments. You will link families, medical providers, and insurance companies while tracking case details in a management system.
Hybrid · Toronto
Lead global regulatory strategy and serve as the primary liaison for regulators in Canada, the US, and the UK. Oversee data privacy compliance, risk assessments, internal audits, and legal contract management.
